We are seeking a highly organized and detail-oriented Customer Service Booking Coordinator to join our Customer Service team within our Benelux organization. In this role, you will be responsible for ensuring that all shipment documentation is accurately prepared, verified, and distributed, supporting smooth and compliant operations. You will collaborate closely with both internal teams and customers to resolve any documentation-related issues promptly, ensuring a seamless and efficient process.
Key Responsibilities
Handle customer inquiries via phone, email or online systems to ensure a smooth export documentation process and excellent customer experience
Coordinate with booking teams, back offices and operations, to ensure accurate cargo details and vessel schedules.
Manage amendments, switch B/L requests, and corrections as per company policy and customer requests.
Manage clearance procedures and data entry for shipments.
Ensure all documentation is completed and released before vessel cut-off deadlines.
Oversee the export demurrage/storage process, ensuring timely resolution.
Supervise the full documentation process from start to finish.
Issue documents, manage billing, and coordinate the collection of charges for cross-trade shipments.
Support internal audits and work collaboratively to improve documentation processes and turnaround times.
Requirements
Relevant professional experience in forwarding, liner agency, or a related field.
Strong commercial mindset with a proven track record of success.
Strong communication skills with the ability to interact effectively with both internal departments and external clients.
Excellent organizational abilities and keen attention to detail.
Ability to adapt with a flexible, "can-do" attitude and work effectively as a team player.
Focus on process improvements and optimization.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Fluency in Dutch and English
Knowledge of customs documentation is a plus
Strong IT skills, particularly in MS Office.
The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.
Our teams work to differentiate ZIM from its competitors as the most customer-centric carrier in the industry.
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CS Booking Coordinator in Rotterdam werkgever: ZIM Integrated Shipping Services Ltd.
ZIM Integrated Shipping Services biedt een stimulerende werkomgeving waar medewerkers de kans krijgen om hun carrière te starten in de dynamische wereld van de internationale scheepvaart. Met een cultuur die samenwerking, resultaatgerichtheid en een Can-Do mentaliteit bevordert, investeert ZIM in de groei van zijn medewerkers door middel van training en ontwikkeling, terwijl ze bijdragen aan het succes van een wereldwijd opererend bedrijf. Werken bij ZIM betekent deel uitmaken van een team dat impact maakt en waarde hecht aan nauwkeurigheid en efficiëntie in financiële processen.
Contactgegevens:
Recruitmentteam van ZIM Integrated Shipping Services Ltd.
