In één oogopslag
- Taken: Be the go-to person for customers, guiding them from onboarding to success.
- Bedrijf: Join a global leader in EV infrastructure and CleanTech.
- Voordelen: Work remotely, enjoy autonomy, and be part of a mission-driven team.
- Overige informatie: Kans om te werken met innovatieve technologieën en impact te maken.
- Waarom deze baan: Shape the future of mobility while building strong customer relationships.
- Kwalificaties: 3-6+ jaar ervaring in Customer Success of Account Management vereist.
Het verwachte salaris ligt tussen 56700 - 69300 € per jaar.
Customer Success Manager | EV Charging & Clean Tech
Remote based Netherlands - Must speak fluent Dutch & ideally French
We're partnering with a global EV infrastructure/Clean Tech company to find a high-impact Customer Success Manager who thrives on ownership, problem-solving, and transforming customers into loyal advocates.
This is far more than traditional account management.
From onboarding through renewals, you'll be the trusted advisor, strategic partner, and primary point of contact for a portfolio of enterprise customers, ensuring every interaction delivers value and strengthens the relationship.
What You'll Be Doing Own the Customer Journey Lead the post-sale experience from onboarding through ongoing success.
Deliver a structured, white-glove onboarding process.
Coordinate with technical, operations, and field teams to ensure seamless deployments.
Build Strategic Customer Relationships Manage a portfolio of key accounts and become their trusted advisor.
Develop relationships with stakeholders ranging from operational teams to executive leadership.
Proactively monitor account health, platform usage, and performance metrics.
Drive Customer Success & Retention Lead Quarterly Service Reviews, presenting meaningful business insights and ROI.
Manage renewals and identify opportunities for growth and expansion.
Turn challenges and escalations into opportunities to deepen customer trust.
Be the Voice of the Customer Partner closely with Product, Engineering, and Operations teams.
Share customer feedback and insights that influence future products and services.
Champion continuous improvement across the customer experience.
What We're Looking For 3-6+ years' experience in Customer Success, Account Management, or a related customer-facing role.
Experience managing complex enterprise customers and multiple stakeholders.
Proven success driving customer retention, growth, customer satisfaction, or account expansion.
Strong communication and presentation skills, including executive-level engagement.
Data-driven mindset with the ability to identify trends, risks, and opportunities.
Experience handling customer escalations with professionalism and urgency.
Familiarity with EV charging, Saa S, energy technology, Io T, or infrastructure-based solutions is highly desirable.
Experience using CRM and Customer Success platforms such as Salesforce, Hub Spot, Gainsight, Totango, or Churn Zero.
What's in it for you?
Be part of a mission-driven organisation accelerating the transition to sustainable transportation.
Join a fast-growing company at the forefront of the Energy Management/EV charging industry.
Enjoy a culture that values autonomy, accountability, and innovation.
Work with customers actively shaping the future of mobility and clean energy.
Ready to Charge the Future?
If you're a proactive, customer-first professional who loves building relationships, solving problems, and creating outstanding customer experiences, we'd love to hear from you.
#Customer Success #Customer Success Manager #EVCharging #Clean Tech #Energy Tech #Saa SJobs #Hiring #Electric Vehicles #Sustainability #Customer Experience
Customer Success Manager in Amsterdam werkgever: yohrs.co.uk
yohrs.co.uk biedt een stimulerende werkomgeving waar medewerkers de kans krijgen om sterke relaties op te bouwen met klanten en bij te dragen aan succesvolle implementaties in de EV- en cleantech-sector. Het bedrijf moedigt samenwerking aan tussen verschillende teams, wat leidt tot professionele groei en ontwikkeling. Medewerkers hebben de mogelijkheid om hun vaardigheden te ontwikkelen en bij te dragen aan duurzame oplossingen.
