Customer Service Representative| Dutch and German in Amsterdam

Customer Service Representative| Dutch and German

Amsterdam, reference

Job description

Are you ready to take the customer service of a growing e-commerce men's brand to the next level?
You always give the customer personal attention, this gives you a lot of speak and write Dutch and German You like to provide the best service and help the customer well. You get all the freedom for that. The working atmosphere is informal and personal.
Our client has a webshop that specializes in clothing for men, not only in the Netherlands and Germany, but also have a wonderful office in the center of Amsterdam on the most beautiful canal.
Your daily goal is to turn our customers into our client's fans. As a Support Professional, you provide the best possible service to have contact by phone, e-mail and chat. Every customer is different, so you ensure that every customer also receives a 'perfect fit' answer.
Of course you don't do that alone. You work together with your colleagues to help our customers with their questions beyond expectations.
You also advise customers with the right choice in terms of size, combination of items or the best colors. You think along with the customer and ensure that you always offer a suitable solution.

Requirements

You are fluent in both German and Dutch.

You have a passion for service and personal contact

You have a feeling for (men's) fashion and styling

Minimum of 2 years experience in Customer Care

You are proactive, enthusiastic, always positive and providing service flows through your veins

You are empathetic and can empathize with the customer

You think in solutions and don't panic when it's busy

You feel at ease in a fast-changing, dynamic work environment

You enjoy the challenge of taking customer service to an even higher level together with your colleagues

You live in Amsterdam or the surrounding area

Working conditions

The opportunity to work in a fast-growing e-commerce company

A fun and dynamic team where there is also room for personal development

40 to 32 hours per week possible

Onsite work- at our client's beautiful office among the Amsterdam canals.

A good salary and working conditions EUR 2700-EUR 3500 gross per month depending on experience

Travel allowance, 8% holiday allowance and market-based pension scheme.

A place where you can learn a lot and have your own responsibilities

An environment where your opinion and feedback count

A nice varied and enthusiastic team

A tasty and healthy lunch

A pleasant Friday afternoon drink on our roof terrace or on our boat.

Salary from: €2700,- Salary to: €3500,-

Work location

Amsterdam

Company description

Our client is a growing company in the menswear fashion.