Junior Technical Engineer Specialist | English in Amsterdam

Vacaturebeschrijving Are you eager to build up technical skills and having your long term career within the technical industry?

What will you do? After sales support to dealers across EMEA:

E-mailand helpdesk support by using CRM system

Interact directly with customers to diagnose and solve technical problems in a set time frame

Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase

Inspect cases for technical complexity and advise our customers timely with quality

Direct support to dealers and distributors by onsite interventions

Check product documentation for completeness and accuracy

Communicate with development teams in order to find solutions

Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

Exhibition support

Installation, operating and dismantling of machines for exhibitions

Advising customers about specific applications and supporting sales during the show

Try to get leads together with our sales team on the booth

Training

Organizing and hosting technical trainings for dealers and distributors

Monitoring dealer skills and alerting management about technical issues

Elaborate the knowledge base for internal / external use

Refurbishing of second hand machines

Inspection and repair of returned / used machines for re-sale

Maintenance of machines located in the showroom

Inspection and repair of damaged machines

Warranty check

Checking and approving warranty claims from our dealers

Advising our warranty department about proper warranty terms and conditions

Sales support

Advising and training sales department persons about machine specifications, proper usage and features

Advising sales when specific applications or machine requirements arise

Customer service support

Supporting customer service department with questions about delivery conditions and availability of parts

Requirements Who are you? Are you a fresh graduate?

Education

MBO electronics /mechanics or HBO level, gained through work experience

Fluent written and oral communication skills in English

Fresh graduates

More than average mechanical engineering machinery-skills gained through trainings or schooling

Work experience

0-1 year experience max.

Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.

Experience in a similar/

printing industry is strong preferred .

Experience repairing machineries

Experience in R&D is a big bonus .

General:

Customer and service minded attitude and highly motivated

Eager to learn new technology

Travelling throughout EMEA on a regular basis

Team player

Organized

Flexible

Good communicative skills and technical minded / tech savvy

Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)

Candidates must hold a valid working permit, our client does not offer sponsorship

You must have an EU driver's license

Our client is prepared to invest in starting technicians who are highly motivated. Our client is open for fresh graduates who are technical / mechanical minded Benefits

This is a long term position - based on full time

The salary is between EUR 2800,-- and max. EUR 3000,-- per month gross, based on full time. The salary is depending on education, experience and industry background.

Travelcost will be reimbursed

The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.

Salarisomschrijving €2800.00 - €3000.00 monthly

Vaardigheden

Er is geen minimale opleiding vereist

Je beheerst Engels

Dienstverband: #J-18808-Ljbffr