40 Hours | Amsterdam
Urban Gym Group is looking for a Member Care Advisor to join our head office team. You’ll be the go-to person for our members, supporting them throughout their journey with us via online channels. From onboarding new members to keeping long-term members engaged, you’ll make sure every interaction feels personal, smooth, and part of the UGG experience. With your service mindset and commercial awareness, you’ll help members stay motivated, connected, and excited about being part of our community.
Your main responsibilities:
Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)
Accurately record conversations with our members
Inform and advise our members about our services
You:
Put member satisfaction at the heart of everything you do and consistently deliver high service standards
Have a proactive, solutions-focused mindset and enjoy turning challenges into opportunities
Are commercially driven: you understand how to retain members, spot upsell opportunities, and contribute to business growth
Communicate fluently in English, with strong written skills and an eye for detail
Thrive in a fast-paced, team-oriented environment and can work effectively across departments
Bring a passion for fitness, well-being, and Urban Gym Group’s energetic, urban style — and know how to share that enthusiasm with others
We offer:
A role during regular office hours at our head office
A starting salary of €2650,- gross based on full time and 8% holiday pay based on your annual salary
Pension plan to support your future.
26 holidays based on full-time employment
Exchange of public holidays
Participate in our Work in Club Programme
Charity work one day per year
Unlimited access to all our first-class locations for you and a +1
Unlimited access to the services of our well-being partner OpenUp for you and your family
Up to one day per week working from home Remote work option for 10 days a year
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Member Care Advisor in Amsterdam werkgever: TrainMore
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