Know JackApp and JobTread inside and out? Have 5+ years in construction admin? Our client places virtual assistants (VAs) with Australian builders and contractors. They need someone to lead the VAs supporting Australian construction clients and become the team's go-to expert for
JackApp and JobTread . You'll split your time between coaching people, optimising workflows and solving software problems.
What you'll do: Lead and coach the Australian team
Manage and mentor VAs who work with Australian construction clients
Guide new VAs through their first 90 days, with check-ins at 30, 60 and 90 days
Spot problems early, such as slow replies, unhappy clients or software difficulties, and step in with coaching
Keep clear notes on each VA's progress and the issues you've handled
Follow up on open issues and improvement plans until they're resolved
Be the JackApp and JobTread expert
Provide technical support and guidance on
JackApp and JobTread
to VAs, mentors and clients
Set up and configure both platforms for new clients
Migrate clients from existing systems and ensure accurate data transfer
Configure jobs, estimates, quotes and workflows to match each builder's processes
Troubleshoot software issues and recommend workflow improvements
Help clients and the team maximise the use of both platforms
Handle Australian client communications
Monitor client emails and messages throughout your shift
Resolve issues where possible and hand over outstanding matters before your shift ends
Build training materials
Turn common questions into guides, checklists, SOPs and short training videos
Train VAs on
JackApp, JobTread
and other construction management platforms
Expand your knowledge of Buildertrend, Buildxact and other tools used by clients
You'll report to the Head of Mentorship & Onboarding and provide regular updates on team performance, client experience and software implementations.
You'll be a great fit if you have
5+ years of experience as a project coordinator, construction administrator, contract administrator or construction VA
Hands-on experience with
JackApp and JobTread , including platform setup, configuration and system migration
A strong understanding of how Australian residential builders and contractors operate
Experience training, mentoring or managing people
Excellent organisational and written communication skills
Strong problem-solving skills and the ability to improve workflows
Experience with Buildertrend or Buildxact
Experience migrating businesses between construction management platforms
Writing SOPs, playbooks or training programmes
Working directly with Australian builders and contractors
Schedule Australian business hours (Monday to Friday), aligned with the Australian team's working hours.
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