Senior Service Account Manager in Veghel

Job Title
Senior Service Account Manager

Job Description
As Senior Service Account Manager /you make the difference for the customers assigned to you and new customers! Yourmotivation and drive is to manage and further develop the service contracts of a dedicated set ofcustomers, to improve their competitive position and customer loyalty as well as our profitability.

What will you be doing?

You take a leading role in ensuring that knowledge gained from establishing new implementations and contracts is properly embedded within the organization.

You drive customer readiness and act as the subject-matter expert within your peers, coaching and guiding colleagues in the transition from a project- to a service organization.

You are responsible for ensuring effective supplier selection within the commercial and project organizations and advise colleagues on supplier performance and business impact.

You are the trusted business partner for a dedicated set of customers with the goal to improvetheir competitive position in the rapidly changing environment of Warehouse Automation

Being in close contact with your customer, youcanidentify and generate opportunitieswhich benefit both our customers as well as TAL

You are "a spider in the web" and will be working closely with (amongst others):

o Yourcustomers

o Your direct colleagues to continuously learn andimprove o Our sales department in preparing and creating the service contracts and life-cycle plans (ifneeded) to ensure that these contracts and plans meet the requirements of both ourcustomers andVanderlande.

o Our support organization in ensuring proper planning and execution of service requests as wellas (financial)administration o Our project execution organization in ensuring proper execution of (service) projects andhandover to yourcustomer

o Our service excellence organization to ensure organizational and customer readiness

Responsibilities

Acting as the client's representative within the internal organization and acting as theTAL's representative at yourcustomers

Responsible for customer service execution and stakeholder/escalation management

Implementing, managing, analysing and optimising service accounts for which you hold P&Lresponsibility

Identifying, generating and selling newopportunities

Ensuring customer readiness with implementation of processes and tools for high technological solutions (from low knowledge level to sell reliant customers)

Ensuring operational readiness through seamless transition from project phase to the serviceorganisation

Coordinating and monitoring our service suppliers to ensure cost effective service delivery to ourcustomers

Monitoring a proper planning and execution of service requests and initiate improvements ifnecessary

Further improving contract managementprocesses

What do we ask from you?

Relevant working experience in a (service) operations and / or commercialenvironment

Sinceyou willbe in frequent contact with internal and external customers and building up long-term relationships,it isessential to have good communication skills (both English and Dutch) andsome logistical and technical insight (preferably also IT related), so you understand the client andTAL's operationalprocesses

Moreover, you have a commercial mindset, and you enjoy acting as an entrepreneur in ourinternationalenvironment

You have good negotiation and influencing skillsin order toconvince others to do what is best forourcustomers

As we operate in an international environment but specifically assigned in our Benelux region,youdon'tmind travelling (by car, up to 40%).

Flexible as a team player and part of the customer emergency standby

About the team
You are part of the BeNeLux region within the TAL Service Operations organization. The BeNeLux service region is thebiggest region within the customercenterand is responsible for serving approximately 60customers. You will report to the Service Manager for the Service Account Managers and Support Office.

What do we offer?
In the challenging and responsible position of Business Service Manager,you willhave the chance to make a significant contribution to industry-leading projects and be connected to ourdedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development. By joiningour profitable and growing companyyou willbe able to reach your goals and focus on your future.

This position offers a competitive salary. Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixedsalaryyou'llreceive the following secondary benefits:

A Short Term Incentive plan

40 vacation days (20 statutory days and a flexible budget worth 20 days).

Flexible working hours.

A hybrid workplace (40% working from home and 60% in the office).

Commuting allowance, including full reimbursement of travel by public transport.

Working from home allowance.

Collective pension scheme and discount on additional health insurance.

On-site company health centers with a gym, physiotherapists and occupational therapists.

Vanderlande Academy and training facilities to boost your skills.

A variety in Vanderlande Network communities and initiatives.

And a great company restaurant and coffee bar with barista.

Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

For more information on the position, please contact rianne.koers@vanderlande.com until 26.10.2026 and anissa.bejaoui@vanderlande.com from 26.10.2026 on.