Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Copy Quality Specialist (Medior) to join our mission to bring the world more ways to culture.
Who are we? We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.
We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.
These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.
Team Summary The Copy Quality Team ensures all copy used in Tiqets products, websites, apps and other channels meet set quality standards. The Copy Quality Team provides expert guidance on copy creation, management, and localisation, ensuring accuracy, consistency, and quality across all related domains while collaborating closely with internal and external stakeholders to improve processes, tools, and overall efficiency within the Operations Department.
Function Summary The Copy Quality Specialist provides content expertise in English and is responsible for setting content quality guidelines, managing content production (Product, B2B, UX, etc.) with the Team Lead, and ensuring content quality aligns with organizational standards. This includes providing feedback, and managing and improving content production tools.
What you will do Write, edit, and proofread content following Tiqets style guidelines Maintain copy quality standards when onboarding and maintaining products and experiences, and use metrics to track content quality Protect copy creation standards and output for high-impact projects Adhere to guidelines and best practices, evaluating and improving workflow processes Collaborate with Operations and adjacent teams on small/medium-scale strategic projects, balancing content quality, efficiency, and scalability Support the Copy Quality Team in implementing new AI technologies to improve efficiency Provide feedback for others on the Copy Quality Team, outsourced partners, and those who work with AI tools to produce content within the company Align with teams and provide copy support for high-priority projects determined by the company Manage and optimize tools to enhance copy creation processes Identify and investigate potential copy-related issues and propose data-informed solutions to streamline content processes at Tiqets
What we're looking for Native-level fluency in English with masterful writing, editing, and proofreading skills in English 2+ years of professional experience in a content specialist or other equivalent roles Strong attention to detail with the ability to accurately review, verify, and annotate content datasets to maintain overall product quality Experience with AI prompting and testing to produce content Experience with project management tools like JIRA, Kustomer, and Confluence Data curious. Experience with data analysis tools like Google Analytics and Looker Living in the Netherlands, available for at least 36 hours
This is a hybrid role working 2-3 per week at our HQ in Amsterdam
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Copy Quality Specialist in Amsterdam werkgever: Tiqets
Tiqets is een innovatieve tech scale-up die zich richt op het toegankelijk maken van cultuur voor iedereen. Met een sterke focus op diversiteit, gelijkheid en inclusie, biedt Tiqets een stimulerende werkomgeving waar creativiteit en samenwerking centraal staan. Werknemers krijgen volop kansen voor persoonlijke en professionele groei, terwijl ze bijdragen aan een missie die duizenden reizigers helpt onvergetelijke ervaringen te boeken.
