Senior Product Manager - B2C in Amsterdam

Tiqets helps travellers discover and book museums, attractions and activities around the world. As part of Expedia Group, we bring our expertise in experiences to one of the world's largest travel platforms.

Senior Product Manager - B2C (Tiqets.com)
Full-time · Amsterdam

Who are we?
We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

Our values

We are remarkable: Have fun, be creative and celebrate great moments!

We are accessible: Communicate honestly and support each other

We are adaptable: Learn, adapt, and pivot. That's who we are!

What you will do
As Senior Product Manager for Tiqets.com, you will own the outcomes of one of Tiqets' B2C product teams, focusing on helping travellers discover, choose and book the right experience.

Tiqets.com is where most customers find us, explore what to do and book their tickets. Our supply of museums, attractions and activities keeps growing in both breadth and depth. As our offering grows, the challenge is to keep the customer journey frictionless and inspiring, and to keep innovating on how travellers discover and book experiences. Our technology and platforms keep evolving, and you'll help shape how Tiqets.com develops along with them.

What you will own

The Tiqets.com B2C outcomes, against clear business objectives

Customer experience and journey innovation across the B2C journey for activities, from discovery and evaluating options to choosing the right activity and completing a booking

The product strategy for Tiqets.com, aligned with the overall Tiqets product strategy

The full product lifecycle, from discovery and ideation to delivery, launch and impact evaluation

The roadmap and priorities for your team, balancing customer value, business impact and technical feasibility

How you'll work

With a dedicated product team of a designer and engineers, plus data science support

Building a deep understanding of our customers: what they need, where they experience friction and what helps them choose and book with confidence

In a hypothesis-driven way: identify problems and opportunities, test, learn and iterate quickly

Working closely with Merchandising, Supply, Customer Service, Expedia teams and other product teams

Contributing B2C expertise to Expedia Group initiatives where it's relevant

What we're looking for

5+ years of product management experience, with a track record of owning outcomes in B2C e-commerce, marketplaces or travel

Sound product judgment, connecting product decisions to business impact

Comfortable making good calls without having all the answers, keeping your team moving and delivering impact while our technology evolves within Expedia Group

Skilled at bringing people along, getting Merchandising, Supply and your team behind your ideas without formal authority

Experience with experimentation and data-driven decision making

Solid understanding of UX principles and a passion for simple, intuitive customer experiences

Comfortable discussing technical trade-offs with engineers

Fluent in English, both written and spoken

Living in the Netherlands

This is a hybrid role working 2-3 per week at our HQ in Amsterdam

Perks & Benefits at Tiqets

Energetic, international work environment

Bright, welcoming office located in the centre of Amsterdam

Tiqets learning academy: skill lab, group & individual learning

Mental health support through our partnership with OpenUp

Daily fresh lunch buffet provided by Join Programs

Sports activities: free gym, running sessions, boot-camp, football, climbing and more

Fun sociable company events in and out of the office

20% employee discount code to explore great museums/venues worldwide

Pension contribution and travel compensation