At TicketSwap, we’re on a mission to enable fans to go to more events they love and support organisers in building lasting success. With over 20 million users across 42 countries, we help people buy and sell tickets with confidence.
Our Customer Support department is here to assist fans with any questions they may have about our platform. From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need. Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty.
Our Customer Support is the front line. Dealing with fan's questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a Hungarian-speaking Customer Support Hero who will be responsible for providing the best customer service to our Hungarian fans!
Are you someone who enjoys helping people, staying calm under pressure, and being the human voice behind a global platform? Keep reading
What You’ll Do As a Customer Support agent, you’ll be on the front line of the TicketSwap experience. You’ll help fans with questions via chat, email and phone, and you do this with great enthusiasm.
In addition, you will:
Fix sellers' mistakes and finding ways to avoid this in the future
Achieve goals regarding customer satisfaction and productivity, in order to contribute to company wide targets
Use Intercom to manage conversations and keep communication smooth
Spot recurring issues and share insights with the wider CX team
Work closely with colleagues to ensure consistent, high-quality support
Occasionally support during peak moments or holidays (like King’s Day), when the events world is buzzing
About you
Native level in Hungarian and fluent in English, both written and spoken. Additional languages are a plus
Some experience working in an office or professional environment, even better if it’s in a customer support role
Comfortable talking to customers via chat, email, and phone
Calm, clear, and friendly communicator, even in stressful situations
Available full-time (40 hours) and based in or near Amsterdam
You are stress-resistant and embrace changes
You like a fast-paced, dynamic working environment
Experience with tools like Intercom or similar support software is a plus
Interest in live events, music, sports, or culture
Why You’ll Love It Here
Be part of a mission-driven company built by fans, for fans
Work from our Amsterdam office
Join a supportive, international team that helps each other grow
Make a real impact on the experience of millions of fans worldwide
Practical Details
Location: Amsterdam (office-first, hybrid possible)
Salary: You would start with a salary of €2730,- gross per month based on 40h a week (excl. holiday allowance)
40 hours a week: 9:00–18:00, Monday to Friday
Evenings: 1 evening shift from 12:00-21:00
Weekends: No weekend shifts (those are covered by part-timers)
Holidays: Occasionally working on peak event days (e.g. King’s Day)
Contract: Full-time, 7 months with the intention to extend
Find our perks & benefits on our careerpage
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Full-time Customer Support (Hungarian speaking) in Amsterdam werkgever: TicketSwap
TicketSwap is een uitstekende werkgever die je de kans biedt om deel uit te maken van een snelgroeiende internationale organisatie met een duidelijke missie. Met een focus op innovatie en procesverbetering binnen de financiële functie, krijg je de mogelijkheid om je vaardigheden te ontwikkelen en een significante impact te maken in een dynamische omgeving. De hybride werkstructuur in Amsterdam zorgt voor een goede balans tussen werk en privé, terwijl je samenwerkt met ervaren professionals in een cultuur die diversiteit en inclusie waardeert.
