Hybrid:
From home and our office at Amsterdam Central Station
Total salary:
Up to EUR 42,000 - 52,000 (before taxes) plus excellent secondary benefits (see below)
Full-time:
37.5 hours per week (working part-time is also possible)
IMPORTANT:
Candidates must be legally registered or permitted to work in the Netherlands.
The RIPE NCC, the regional authority on Internet number resources, is looking for a proactive Internet Resource Analyst to join our Registration Services team. The team plays an important role in managing these resources and supporting the organisations that rely on them. In this service-oriented role, you'll help translate policies into operational processes, provide direct support to our members and other resource holders, and shape services at the forefront of Internet development. You'll work with colleagues from different backgrounds in an international environment, helping ensure that Internet number resources are managed accurately and consistently.
What You Will Be Doing:
Manage the full lifecycle of Internet number resources (IPv4, IPv6, and AS numbers).
Ensure requests are handled in line with policies and relevant procedural, technical, legal, and compliance requirements.
Communicate with ISPs, academic institutions, public organisations, and other Internet stakeholders across the RIPE NCC service region and beyond via email and chat.
Provide clear guidance and support for RPKI, the RIPE Database, and other RIPE NCC services while ensuring a professional and positive experience.
Continuously look at ways to improve internal processes and procedures, with the goal of enhancing efficiency and service quality.
Perform reviews of member accounts to maintain a trustworthy and up-to-date RIPE Registry.
Attend RIPE NCC and other industry events, representing the organisation and providing on-site member support, including presentations and training.
What We're Looking For:
Minimum 2 years of experience in technical network support, ideally within internet infrastructure or services
Foundational technical knowledge about IPv4/IPv6, BGP, DNS, network security, and Internet service provisioning
Strong intrinsic motivation to deliver professional, high-quality support to members
Familiarity with high-volume, customer-focused technical support environments
Excellent communication, attention to detail, analytical, and interpersonal skills, with an ability to work in a fast- paced environment
Fluency in English; multilingual skills are a plus
We would also appreciate:
Networking knowledge equivalent to CCNA/JNCIA level
A bachelor’s degree in IT, Telecommunications, Business Administration or equivalent knowledge
Knowledge of regulatory and compliance requirements, including Know Your Customer (KYC) principles
Experience in coordinating projects and multi-stakeholder activities
Preferred qualifications: RIPE Database Associate certification, familiarity with Internet governance and the RIR system.
What You Can Expect From Us: As part of our pay policy, we offer attractive total remuneration. While some companies may offer higher base salaries, at the RIPE NCC we take pride in offering
outstanding secondary benefits
that truly set us apart. Beyond the tangible perks, you’ll also gain the invaluable reward of working for a
mission-driven organisation
where your contributions have a real and
lasting impact on the Internet and the Internet community
we serve.
We offer:
A comprehensive and personalised training programme designed to help you quickly become familiar with the unique requirements of the role.
A modern, flexible and informal work environment in the heart of Amsterdam, with an emphasis on a healthy work/life balance
A hybrid working policy under which you can combine working from the office with working from home. Working from abroad for a number of days per year is also possible.
30 vacation days, plus three collective days,
plus public holidays
A gross health insurance compensation for you and, if applicable, your partner and your children
under 21 years old. This means that RIPE NCC pays the largest part of your health insurance; you will only pay the taxes.
An excellent
non-contributory pension scheme . We cover the full premium, while most of the organisations in the Netherlands ask the employee for some contribution.
An generous education budget of
€2,250
per year so you can keep learning and developing your skills
Dutch language lessons
for international colleagues.
An annual health budget of
€750
gross that you can spend on sport classes, a mindfulness course, a chair massage, etc.
An annual budget of
€1,600
gross for your Internet connectivity and technology at home
When travelling with public transport, your transportation costs will be covered by a first-class train ticket to our Amsterdam office and/or KM allowance.
An additional annual transportation budget of
€500
gross that you can use on a bike or GVB card, for example
A sport hour per week
for doing sports or fitness during work hours
A home office furniture budget
for a healthy, ARBO-proof work setup at home.
An organisation-wide internal training programme designed to develop critical soft skills -like feedback, resilience and leadership- giving you the tools to excel in your career and beyond
An
in-house free barista
providing healthy varied lunches on Tuesdays and Wednesdays and nice breakfasts on Thursdays, plus monthly office social events
Casual team events such as team outings, an annual Christmas party and a summer BBQ
The Registration Services Department Our Registration Services team brings together more than 20 professionals from different backgrounds and countries. We provide personalised and consistent support in a dynamic and complex environment, tackling a wide range of tasks. Collaboration, continuous improvement, and openness to new ideas are at the heart of how we work. We take pride in providing reliable services and building trust with our members, colleagues and the wider Internet community.
About The RIPE NCC The RIPE NCC is a not-for-profit membership organisation founded on the belief that the Internet should be governed openly, transparently and together with the wider Internet community. We are one of the oldest Internet organisations in Europe and are proud of our legacy.
Our strength is our staff. We bring together more than 200 people from over 44 countries in our modern, vibrant office in the east wing of Amsterdam Central Station. Currently, we have a hybrid way of working and allow our staff to work from their homes and the office. Our official working language is English, but our colleagues speak more than 30 languages.
Our backgrounds are diverse, but our goal is the same: we work for the good of the Internet. Will you join us?
Please note that due to the nature of our activities, we will require successful candidates to follow a pre-employment screening (conducted by our partner DISA). This involves carrying out a background check and sharing education certificates.
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Internet Resource Analyst - Junior to Intermediate werkgever: The RIPE NCC
De RIPE NCC is een uitstekende werkgever die een stimulerende en internationale werkomgeving biedt in Amsterdam. Met een hybride werkmodel, uitgebreide secundaire arbeidsvoorwaarden en volop mogelijkheden voor persoonlijke en professionele groei, zorgt de organisatie ervoor dat medewerkers zich kunnen ontwikkelen en bijdragen aan een betekenisvolle missie. De focus op procesverbetering en hoogwaardige ondersteuning voor leden maakt het werken hier zowel uitdagend als lonend.
