Customer Relations Manager Benelux - Abbott Diabetes Care Location:
Netherlands - Hoofddorp
Category:
Customer & Technical Support
Employment Type:
Full time
At Abbott Diabetes Care, we are transforming the way people living with diabetes manage their health through innovative glucose monitoring solutions.
We are looking for a
Customer Relations Manager Benelux
to lead customer service excellence across the region, ensuring high-quality operations, strong partner performance, and continuous improvement of the customer experience.
Based in
Hoofddorp (NL) or in Wavre (BE) , you will play a key role at the intersection of
regional strategy, local execution, and external partner management .
Your impact In this role, you will:
Drive
best-in-class customer experience
for patients and healthcare professionals
Ensure
high-quality delivery from external customer service partners
Enable
efficient, scalable operations across Benelux
Act as a key connector between
EMEAP and local markets
Key responsibilities Regional leadership & stakeholder management
Act as
Customer Service Subject Matter Expert (SME)
for Benelux within EMEAP
Serve as a key interface between regional teams and local markets
Translate business needs into efficient operational solutions
Vendor management & operational oversight
Manage and oversee
third-party customer service providers (BPOs)
Ensure performance against
service levels, quality standards, and FTE plans
Build and maintain strong, performance-driven partnerships
Continuous improvement & CX transformation
Identify
process and quality gaps
and implement improvement plans
Drive
customer experience (CX) initiatives
across the region
Lead local and regional transformation projects
Key initiatives (examples)
Roll‑out of proactive outbound customer engagement
Optimization of HCP support lines
Enhanced complaint routing processes
Transition of activities from shared service centers (e.g. Lisbon)
Support for new solutions and innovations (e.g. AID)
Your profile
Solid experience in
Customer Service / Customer Operations / CX
Proven track record in
vendor/BPO management
Experience in
process improvement, transformation, or CX projects
Ability to influence across
multiple markets and stakeholders
Strong analytical mindset and hands‑on execution
Fluent in English (Dutch and/or French is a strong plus)
Why join Abbott Diabetes Care?
Make an impact in a
fast‑growing, meaningful healthcare environment
Take ownership of
regional and cross‑functional topics
Be part of a
transformation journey in Customer Experience
Diversity & Inclusion Abbott is an equal opportunity employer committed to employee diversity and inclusion.
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