Customer Success Manager

ERP Customer Success Manager

Employment Type:

Permanent, Full Time Location:

Hampshire Working arrangement:

Hybrid (minimum three days per week in the office) Salary:

£45-50k plus commission (OTE up to £80k) We are partnering with a growing ERP solutions provider seeking a Customer Success Manager to join their team. This is an excellent opportunity for a customer-focused ERP professional to build strategic client relationships, drive software adoption, and help organisations maximise the value of their ERP investment. Role Responsibilities

Act as the primary point of contact for a portfolio of ERP customers, building trusted relationships with key stakeholders and decision-makers. Lead regular customer reviews, proactively identifying opportunities, risks, and areas for improvement across customer accounts. Support customer onboarding, user adoption, training initiatives, and the implementation of additional software modules and solutions. Identify upsell and cross-sell opportunities while helping customers optimise business processes and achieve strategic objectives. Gather customer feedback, track key success metrics, and collaborate with internal teams to ensure an outstanding customer experience. Required Experience

Proven experience in Customer Success, Account Management, or a similar client-facing software or technology role. Strong understanding of ERP systems and business processes, ideally including exposure to Sage X3, Sage Intacct, or comparable ERP solutions. Excellent stakeholder management, communication, and relationship-building skills. Strong analytical and problem-solving skills, with the ability to identify customer needs and deliver effective solutions. Experience working with CRM platforms and cross-functional teams in a fast-paced software environment.

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