Описание:
Suitsupply operates in retail apparel and fashion, offering beautifully crafted, high-quality products and supporting global customer service and fulfillment operations. Задачи:
Own the end-to-end Customer Operations systems roadmap, focusing on stability, reliability, and long-term scalability; Act as product owner for Salesforce, ensuring it supports current and future operational needs; Lead the selection, implementation, and optimization of automation, self-service, and telephony platforms; Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption; Ensure systems are well integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency; Partner with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms; Define system performance success metrics and drive continuous improvement. Требования:
5+ Years of experience in product management or platform ownership roles focused on customer operations or enterprise systems; Deep experience with CRM platforms, including Salesforce; Proven track record leading complex, large-scale system implementations or migrations; Strong understanding of customer service technology stacks, including automation and telephony; Comfortable operating at both strategic and execution levels in complex, cross-functional environments; Able to balance speed, stability, and long-term platform health. Условия:
Autonomy to make meaningful decisions and drive impact without layers of sign-off; Opportunities to learn, grow, and develop in a supportive environment; Commitment to sustainability and ethical business through suppliers aligned with International Labour Organization standards; 40% Discount on Suitsupply products; Competitive salary of €61,000 - €80,000 annually, based on relevant skills and experience.
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product manager in customer operations in Amsterdam werkgever: Suitsupply
Suitsupply in Groningen biedt een dynamische werkomgeving waar teamwork en klantgerichtheid centraal staan. Als Assistant Store Manager krijg je de kans om je leiderschapsvaardigheden te ontwikkelen en bij te dragen aan de groei van het team, terwijl je profiteert van flexibele werktijden en een cultuur die persoonlijke ontwikkeling waardeert. Met een focus op verkoop en klantbeleving, is dit een uitstekende plek voor professionals die betekenisvol werk willen verrichten in de mode-industrie.
