SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organisations create better software. To accomplish this, our Software Development Team is continuously improving and expanding our Software Intelligence Platform.
How we work As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of:
Where you come in
Strong customer service oriented mindset: you enjoy helping people and take pride in their satisfaction.
Deploying Macs, iPhones, and iPads using Apple Business Manager and Zero-touch deployment with Mobile Device Management.
Placing hardware orders and maintaining the hardware inventory and asset management records.
Coordinate hardware repairs with Apple authorized service providers.
Troubleshoot Meeting Room Platforms (e.g., Microsoft Teams Rooms, Zoom Rooms) and performing regular room checks, particularly before important meetings and events.
Supporting network printers and multifunction devices, including drivers and print queues.
Helpdesk Ticket Assignment and resolving common issues on first contact: password resets, account lockouts, email, VPN, printing, network access, and software problems.
Escalate unresolved or complex issues to Second-Level Support.
What's in it for you? You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.
Activities
Gain SIG expertise and learn all about SIG offerings
Share knowledge with your colleagues / coach them / act as a sparring partner
Handle and process client ticket request, document client related or internal processes
Contribute to automation of processes
Manage user access to specific applications
Job requirements
MBO to HBO or equivalent formal training in Computer Science/Engineering
2+ years' work experience in an IT technical field
Excellent interpersonal skills
Analytical and geared to problem solving
Service mentality towards clients
Experience with managing a fleet
Excellent command of the English language, verbal & written
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Part-Time IT Help Desk Support 24 hours a week in Amsterdam werkgever: Software Improvement Group
Bij SIG bieden we een stimulerende werkomgeving waar je als stagiair IT Support niet alleen waardevolle ervaring opdoet, maar ook de kans krijgt om te groeien binnen een dynamisch team. Onze cultuur is gericht op samenwerking en innovatie, met volop mogelijkheden voor persoonlijke ontwikkeling en het leren van nieuwe technologieën. Gelegen in een inspirerende omgeving, krijg je de kans om je vaardigheden te ontwikkelen terwijl je bijdraagt aan de ondersteuning van onze medewerkers.
Contactgegevens:
Recruitmentteam van Software Improvement Group
