SnappCar is seeking a Head of Customer Operations to build an AI-driven operations engine, directing 12 FTE across customer service, finance, supply, and insurance domains. You will redesign processes, automate where possible, and partner with the Head of Tech & AI to translate operational needs into AI use cases. The role reports to the COO and starts early 2027 with an interim bridge. You will lead a hands-on, data-driven team in Utrecht, balancing excellent service with cost efficiency while
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