Help e-commerce brands achieve lasting results with Sero and connect their goals to our products and team.
About Sero Sero builds a modular AI stack for e-commerce. Our products help teams with customer data, content, discoverability, product discovery and daily workflows.
What will you do? As an AI Customer Success Manager, you’ll be the link between our clients and our AI experts. You’ll ensure that clients aren’t just satisfied, but truly successful with the solutions we build together. You’ll guide clients from initial implementation through long-term adoption and growth. Along the way, you’ll combine strategic insight with a practical approach.
Guiding clients through the adoption and implementation of AI solutions
Building strong relationships with stakeholders at different levels
Translating client goals into concrete success plans and measurable results
Organizing workshops, onboarding, and evaluations
Monitoring usage, adoption, and impact while proactively identifying opportunities for improvement
Collaborating with consultants, developers, and trainers to translate client needs into solutions
Identify opportunities for customers to get more value from relevant Sero products
Bring market feedback back to the team to continuously improve our products and guidance
You understand what organizations need to change and know how to bring people along.
Who are we looking for?
2–4 years of experience in Customer Success, account management, consulting, or a similar role
Experience with B2B customers, preferably in e-commerce or SaaS
Strong communication and stakeholder management skills
A proactive and structured way of working
An interest in AI, technology, and digital transformation
The ability to translate customer needs into concrete actions
Experience with adoption, change, or training is a plus
Fluent in Dutch and English
Why Sero?
A role with significant responsibility and room for initiative
Work with practical AI products and e-commerce brands that genuinely want to move forward
An enthusiastic, multidisciplinary team
Flexible, hybrid work from our Amsterdam office
Room to grow in AI, consulting, and leadership
A competitive salary and excellent benefits
Regular team activities, knowledge-sharing sessions, and experiments with new technology
Ready to make AI work for people? Thinking: yes, this sounds like me?
32–40 hours · Hybrid · Amsterdam
AI Customer Success Manager Help e-commerce brands achieve lasting results with Sero and connect their goals to our products and team.
About Sero Sero builds a modular AI stack for e-commerce. Our products help teams with customer data, content, discoverability, product discovery and daily workflows.
We work closely with our customers and improve the product based on what truly makes a difference in their day-to-day work. Our culture is curious, open and a little unconventional. We believe AI only creates value when people are willing and able to work with it.
What will you do? As an AI Customer Success Manager, you’ll be the link between our clients and our AI experts. You’ll ensure that clients aren’t just satisfied, but truly successful with the solutions we build together. You’ll guide clients from initial implementation through long-term adoption and growth. Along the way, you’ll combine strategic insight with a practical approach.
Guiding clients through the adoption and implementation of AI solutions
Building strong relationships with stakeholders at different levels
Translating client goals into concrete success plans and measurable results
Organizing workshops, onboarding, and evaluations
Monitoring usage, adoption, and impact while proactively identifying opportunities for improvement
Collaborating with consultants, developers, and trainers to translate client needs into solutions
Identify opportunities for customers to get more value from relevant Sero products
Bring market feedback back to the team to continuously improve our products and guidance
You understand what organizations need to change and know how to bring people along.
Who are we looking for?
2–4 years of experience in Customer Success, account management, consulting, or a similar role
Experience with B2B customers, preferably in e-commerce or SaaS
Strong communication and stakeholder management skills
A proactive and structured way of working
An interest in AI, technology, and digital transformation
The ability to translate customer needs into concrete actionsExperience with adoption, change, or training is a plus
Fluent in Dutch and English
Why Sero?
A role with significant responsibility and room for initiative
Work with practical AI products and e-commerce brands that genuinely want to move forward
An enthusiastic, multidisciplinary team
Flexible, hybrid work from our Amsterdam office
Room to grow in AI, consulting, and leadership
A competitive salary and excellent benefits
Regular team activities, knowledge-sharing sessions, and experiments with new technology
Ready to make AI work for people? Thinking: yes, this sounds like me?
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