Job Title System Support Engineer Department DC Born Part - Born CT Transport Time Type Full time Role Summary About Us
Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations. In this role, you will act as the first point of contact for the operational teams in case of system issues (WMS and TMS). You diagnose the situation both administratively and (if required) physically and determine the necessary actions to be initiated. You maintain master data in the Samsung SDS's Cello systems and ensure that stock levels are aligned between our WMS and the customer's ERP system. Key Responsibilities
Manage operational system issues Escalate follow up operational system issues to second line support if required and follow up Provide support for operations in WMS and TMS systems Diagnose and prioritize issues and determine necessary actions Maintaining operating procedures regarding Master Data Enforce root cause analysis Proof system issues in the test system and suggest structural solutions in cooperation with Logistics Engineer and Operations Initiate improvement possibilities of storage methods and put away strategies Initiate and implement Master Data improvements Participate in customer implementation and/or process changes incl testing and go-live support Identify process deviations and translate deviations into solutions and improvement proposals Support training of colleagues in new system functionalities Requirements
For this role we are looking for an ambitious candidate with strong analytical and communication skills. He/she is flexible and accurate with a strong hands-on mentality that likes to works in teams. 1 - 3 years working experience in a warehousing operations and/or coordination role Eager to learn more than only WMS Flexibility in start of the working day A proficient level of English Experience with MS Office, mainly Excel Relevant experience TMS and WMS systems Work Authorization: A valid work authorization for Netherlands is required for this position. We are currently unable to provide visa sponsorship or support work permit applications Benefits
Our Benefits Opportunity to work for a fast-growing company that operates globally. 25 days of holidays with the option to buy/sell extra days. Solid performance bonus plan. Commuting allowance of €0.23 per km or full coverage of public transport costs. Fully paid health care insurance. Fitness subscription at Basic Fit. Bicycle plan. Very beneficial pension plan. What We Offer
Powering the World's Logistics! Samsung SDS, an IT & logistics service provider, was established in 1985. As Korea’s no.1 IT service provider the company accelerates digital innovation in logistics. Since the start, Samsung SDS has been one of the fastest growing logistics service providers in the world, with a strong focus on innovative logistics solutions in warehousing, distribution and freight forwarding. Samsung SDS transforms logistics with Cello and Cello Square, our cutting-edge logistics IT platforms. Delivering global, end-to-end logistics services for seamless and resilient supply chains with full visibility. Samsung SDS has a turnover of around USD 5.5 billion (2024) and is active in 36 countries, with 56 locations. For more information: Web: www.samsungsds.com, www.cello-square.com LinkedIn: www.linkedin.com/company/91179194/ YouTube: www.youtube.com/c/samsungsdsglobal Join Us
Looking for your next career step in logistics and technology? At Samsung SDS, you'll work in an international environment focused on innovation and collaboration. We offer opportunities for growth, development, and meaningful work. Take a look at your current openings to see what fits your experience. If you'd like to learn more about working with us, feel free to get in touch. Samsung SDS – your next step starts here.
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System Support Engineer in Born werkgever: SDSNL
Bij Samsung SDS in de Maasvlakte bieden we een stimulerende werkomgeving waar teamwork en innovatie centraal staan. Als Transport Coordinator profiteer je van uitstekende groeimogelijkheden, een ondersteunende cultuur en de kans om bij te dragen aan de logistieke processen van een toonaangevende klant. Onze focus op professionele ontwikkeling en een goede werk-privébalans maakt ons een aantrekkelijke werkgever voor iedereen die betekenisvol werk zoekt.
