Job Title System Support Engineer
Department DC Born Part - Born CT Transport
Time Type Full time
Role Summary About Us
Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations.
In this role, you will act as the first point of contact for the operational teams in case of system issues (WMS and TMS). You diagnose the situation both administratively and (if required) physically and determine the necessary actions to be initiated. You maintain master data in the Samsung SDS’s Cello systems and ensure that stock levels are aligned between our WMS and the customer’s ERP system.
Key Responsibilities
Manage operational system issues
Escalate follow up operational system issues to second line support if required and follow up
Provide support for operations in WMS and TMS systems
Diagnose and prioritize issues and determine necessary actions
Maintaining operating procedures regarding Master Data
Enforce root cause analysis
Proof system issues in the test system and suggest structural solutions in cooperation with Logistics Engineer and Operations
Initiate improvement possibilities of storage methods and put away strategies
Initiate and implement Master Data improvements
Participate in customer implementation and/or process changes incl testing and go-live support
Identify process deviations and translate deviations into solutions and improvement proposals
Support training of colleagues in new system functionalities
Requirements For this role we are looking for an ambitious candidate with strong analytical and communication skills. He/she is flexible and accurate with a strong hands-on mentality that likes to works in teams.
1 - 3 years working experience in a warehousing operations and/or coordination role
Eager to learn more than only WMS
Flexibility in start of the working day
A proficient level of English
Experience with MS Office, mainly Excel
Relevant experience TMS and WMS systems
Work Authorization:
A valid work authorization for Netherlands is required for this position. We are currently unable to provide visa sponsorship or support work permit applications
Our Benefits
Opportunity to work for a fast-growing company that operates globally.
25 days of holidays with the option to buy/sell extra days.
Solid performance bonus plan.
Commuting allowance of €0.23 per km or full coverage of public transport costs.
Fully paid health care insurance.
Fitness subscription at Basic Fit.
Bicycle plan.
Very beneficial pension plan.
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System Support Engineer in Born werkgever: Samsung SDS
SAMSUNG SDS biedt een dynamische werkomgeving op Maasvlakte, waar teamwork en innovatie centraal staan. Als werkgever investeren we in de groei van onze medewerkers door middel van uitgebreide opleidingsprogramma's en doorgroeimogelijkheden binnen de logistieke sector. Met een focus op klanttevredenheid en operationele efficiëntie, bieden wij een stimulerende cultuur die medewerkers aanmoedigt om hun vaardigheden te ontwikkelen en bij te dragen aan ons succes.
