Process Manager - Systems Process Manager in Utrecht

Job Description: Systems Process Manager Job Title: Systems Process Manager Location: Utrecht, Netherlands Working Arrangement: Hybrid Working Hours: 36 hours per week Start Date: As soon as possible Duration: 6 months, until 30 June 2027, with the possibility of extension Employment Type: Freelancers and self-employed professionals are not permitted CLA Scale: 8 Number of Positions: 1 Role Overview We are looking for an experienced

Systems Process Manager

to join the Business Support team within the COO organisation in Utrecht.

The successful candidate will be responsible for the functional management, configuration, and continuous improvement of Azure DevOps. The role involves working closely with Product Owners, stakeholders, and end users to establish consistent processes, improve ways of working, and ensure that Azure DevOps supports the organisation’s business requirements.

The ideal candidate will have strong experience in Azure DevOps functional management, Agile and Scrum methodologies, process optimisation, and stakeholder engagement.

Key Responsibilities

Manage and optimise the functional configuration of Azure DevOps to meet stakeholder requirements, particularly in portfolio management and reporting.

Analyse, document, and process change requests, providing the Product Owner with clear insights into their impact.

Develop, implement, and maintain consistent, scalable, and future-proof processes and working methods within Azure DevOps.

Support stakeholders and end users through advice, training sessions, and workshops.

Design and deliver training on Azure DevOps standards, functionality, and processes to different user groups.

Advise on the configuration and use of dashboards, queries, fields, and reports within Azure DevOps.

Drive process improvements and ensure consistent application of standards across teams.

Collaborate with Product Owners, users, and other stakeholders to improve system functionality and operational efficiency.

Candidates must meet the following criteria:

A completed bachelor’s degree, preferably in Business Information Systems or a related field.

Demonstrable experience in the functional configuration and management of an Azure DevOps environment.

Good knowledge of Agile and Scrum methodologies.

Experience in process optimisation, functional management, and change management.

Good command of both Dutch and English.

Strong analytical and problem-solving skills, with the ability to translate complex requirements into practical solutions.

A proactive approach, a strong sense of ownership, and the ability to work effectively with multiple stakeholders.

Availability for the full duration of the assignment.

Experience developing and delivering user training and workshops.

Experience creating and managing Azure DevOps dashboards, queries, and reports.

Knowledge of automation and reporting tools such as Power Automate, Power Apps, or Power BI.

Experience standardising processes and improving ways of working across teams.

Team and Working Environment The candidate will join the Business Support team within the COO organisation.

The Standards & Support team focuses on developing, implementing, and maintaining consistent processes and working methods. The role involves regular collaboration with Product Owners, business stakeholders, and Azure DevOps users to ensure that systems and processes support efficient and transparent operations.

The position follows a hybrid working policy.

Parking Information From Monday to Thursday, external employees cannot park on the premises at Croeselaan. Parking remains available to external employees on Fridays.

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