ViCentra B.V. is active in designing innovative solutions for diabetes management. The company focuses on creating simple, beautiful, and effective products that enhance the lives of people living with diabetes. By combining technological innovation with human-centered design, ViCentra aims to empower individuals with more freedom and confidence in managing their health. As a technical complaint investigator, you will ensure that every signal is taken seriously and every issue is fully understood. You will dive deep into investigations, working closely with R&D, Manufacturing, Quality, and suppliers to turn real-world feedback into safer products and smarter designs. Your role is crucial in maintaining trust in ViCentra's offerings and driving continuous improvements that protect patients. Supporting the investigation of "normal" complaint cases and product send-backs to maintain a strong investigation baseline Performing root cause investigations on returned products, going hands-on where needed to truly understand what is happening at pump level Working closely with R&D, Operations, Manufacturing, Quality, Customer Care, and suppliers to investigate issues end-to-end Managing and interpreting feedback from suppliers, integrating external input into structured investigations Recording, tracking, and communicating investigation findings clearly via Salesforce and internal complaint systems Balancing technically complex investigations with necessary administrative work, understanding that compliant documentation is an essential part of impact Supporting the team as complaint volumes grow, proactively contributing to process improvements and scalability 3+ Years of Relevant Experience in Technical Investigations, Engineering, Quality, Manufacturing, or Similar Environments Proven experience with root cause analysis methods (e.g., 5 Whys, Ishikawa) and translating findings into preventive actions. Experience in medical devices is not required, but is considered a strong advantage Skills required for the job
Technical background Root cause analysis Analytical Thinking Communication skills Problem-solving Collaboration Documentation skills Attention to detail Curiosity Hands-on mindset Customer-focused Adaptability
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Technical Complaint Investigator in Utrecht werkgever: ROM Utrecht Region
ROM Utrecht Region is een uitstekende werkgever die zich richt op de groei en ontwikkeling van zowel innovatieve ondernemers als haar medewerkers. Met een positieve werkcultuur, flexibele werkmogelijkheden en een focus op persoonlijke groei, biedt het bedrijf aantrekkelijke arbeidsvoorwaarden zoals 27 vakantiedagen en een ruim opleidingsbudget. Werken in de dynamische regio Utrecht betekent bovendien dat je bijdraagt aan een toekomstbestendige economie terwijl je zelf ook in balans blijft.
