ICT Technical Support Engineer in Breda

The Global IT Operations group work as a dynamic team in a fast-paced environment to provide essential support services for the Ritchie Bros.

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organization.

The Global IT Operations group is responsible for ensuring work place productivity and enterprise collaboration for the company worldwide.

IT Operations staff also travel to Ritchie Bros.

sites around the world to provide regular preventative maintenance visits, IT support for new site builds or renovation activities involving IT infrastructure.The IT Support Center Analyst will be based in the European Head office in Breda, The Netherlands and will provide 1st and 2nd level end-user support by phone, email and in person, and will be responsible for onsite maintenance services, support during sales, day to day operational tasks and service delivery.

This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to ensure the effective and efficient running of IT systems at the auction sites.Note: This role involves rotational shifts and occasional overtime work.

IT-related education or industry certificationITIL certification or industry knowledge preferredA minimum of three (5) years’ experience, preferably in a similar IT Support/Operations positionFunctional knowledge of Windows and Mac computer supportA proven commitment to provide excellent customer serviceExcellent phone etiquetteStrong problem-solving skills and the ability to think practicallyAbility to effectively prioritize and execute tasks in a high-pressure environment Ability to effectively communicate IT-related issues to non-IT customers in EnglishExcellent English writing, speaking, listening, and interpersonal communication skillsA highly organized, detail-oriented and diligent individual who is able to multi-task effectively in a fast-paced environmentExperience working effectively in a team-oriented, collaborative environment Highly self-motivated and self-directed individual Rotational on-call work. xbelvxb Effectively respond to requests for technical assistance in-person, via phone, and/or electronically and advise users on the appropriate action to be takenDiligently log, track and monitor detailed information, about all IT Operations interactions and requests using our ITSM toolWork with the 2nd and 3rd level IT staff to solve issues related to Ritchie Bros.

application systems, infrastructure and associated software productsCommunicate effectively and professionally with all levels of the company and ensure that their expectations have been managedPrioritize work queues and monitor urgent incidents to ensure timely resolutionDiagnose and resolve technical hardware and software issues or redirect issues to appropriate resources if requiredDocument issue resolutionsPro-actively research questions using available information resourcesAdvise users on appropriate actions to takeAdhere to and follow standard IT Operations proceduresIdentify and escalate situations that require urgent attention according to the Operations standard operating procedures for incident managementConfigure and test outgoing workstations, new system configurations, applications, etc.

Investigate and use a knowledgebase to find the correct solutionContribute to knowledge articles about the resolution of incidentsPerforms regular preventative maintenance on all site IT equipmentFull timePosting Date: 2026-09-16