Webshop Employee / Order & Quotation Administration – Part‑time (28–32 hours) M/F Do you enjoy working independently, are you well‑organized, and do you like having daily contact with customers from all across Europe? Carbonwebshop is the webshop of Refitech Composite Solutions, a Dutch manufacturing company specializing in high‑quality composite solutions. Refitech develops and manufactures carbon components for a wide range of technical sectors, including defence, aerospace, drones & UAVs, mechanical engineering and mobility.
Through Carbonwebshop, we supply standard carbon products such as sheets, tubes and square/rectangular tubes, as well as custom‑made products, to companies, engineers and private customers in the Netherlands and throughout the rest of Europe.
Within our Back Office, we are looking for a Webshop Employee for order and quotation management with customer contact. You will be an important point of contact for our customers and will guide orders from initial enquiry through to shipment. In doing so, you will work closely with Sales, Production and Logistics.
No two days are exactly the same: one moment you are processing a new webshop order, the next you are answering a question from an international customer, and after that you are coordinating with your colleagues in Production to determine when a production order will be ready.
What will you do?
Process and check incoming webshop orders
Assist customers with questions about orders, products, delivery times and shipping
Manage, follow up and administratively process quotations and orders
Prepare invoices and check payments
Maintain contact with both Dutch and international customers
Coordinate orders with Sales, Production and Logistics
Administratively prepare and follow up shipments
Contribute ideas on how we can further improve our webshop and order processing
Provide back‑office support to Refitech colleagues once webshop activities have been completed
What are we looking for?
At least MBO-level working and thinking ability, with some experience in administration, commercial activities or logistics
Good command of Dutch and English, both spoken and written
You work accurately and can easily maintain an overview of multiple ongoing orders
You communicate pleasantly and professionally with customers
You are independent, practically minded and take initiative
Experience with order administration, e‑commerce or a webshop is an advantage
An affinity with technology and technical products is a plus
Available for 28–32 hours per week
What do we offer?
A varied part‑time position with a high level of personal responsibility
The opportunity to work within a technical manufacturing company active in innovative sectors such as defence, aerospace and drones
Daily contact with customers from different countries and sectors
An informal team with short lines of communication between departments
Flexible working hours by mutual agreement
Opportunities to learn and contribute ideas to the further growth of Carbonwebshop
Employment conditions in accordance with the Collective Labour Agreement for the Plastics and Rubber Industry, including a good pension scheme and profit‑sharing
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Webshop Employee / Order & Quotation Administration – Part-time (28–32 hours) M/F in Amsterdam werkgever: Refitech
Refitech B.V. biedt een stimulerende werkomgeving waar teamwork en innovatie centraal staan. Als hybride werkplanner krijg je de kans om je vaardigheden te ontwikkelen in een dynamische organisatie, met directe impact op de productie en klanttevredenheid. Met een focus op persoonlijke groei en een hands-on mentaliteit, is dit de ideale plek voor professionals die betekenisvol werk willen verrichten in de composietenindustrie.
