Guide our enterprise customers through their full journey with Promptwatch, and build the processes that let our Customer Success team scale. Does this sound like you?
As our Senior Customer Success Manager, you’ll own a portfolio of enterprise accounts, from onboarding and adoption to renewal and expansion. Alongside your own accounts, you’ll help structure and standardize how our CS department works. You’ll report to our Chief of Staff and work closely with Sales and Product.
About us
Promptwatch is building the leading platform for Generative Engine Optimization (GEO), helping brands understand, measure, and improve how they appear across AI search platforms like ChatGPT, Gemini, Claude, Perplexity, and AI Overviews. Thousands of companies already rely on Promptwatch to turn AI Search into a measurable growth channel.
With offices in Amsterdam and New York, we're building the category leader in AI Search and expanding rapidly across Europe and the United States.
Responsibilities
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Manage a portfolio of enterprise customers across the full journey, from onboarding to renewal
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Collaborate with the Chief of Staff, Sales, and Product teams to ensure seamless customer experience
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Develop and implement processes to scale the Customer Success department
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Standardize how we onboard, retain, expand, and renew customers
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Identify opportunities for
Senior Customer Success Manager in Amsterdam werkgever: Promptwatch
Promptwatch is een uitstekende werkgever voor Data Scientists die willen bijdragen aan de toekomst van AI-zoektechnologie. Met een dynamische werkomgeving in Amsterdam, biedt het bedrijf niet alleen een competitief salaris, maar ook unieke kansen voor professionele groei en ontwikkeling door middel van hands-on projecten met grote datasets. De cultuur is gericht op samenwerking en innovatie, met regelmatige teamuitjes en sportactiviteiten die de teamgeest bevorderen.
