You lead a Customer Service team of four colleagues and actively participate in daily operations. Escalations? You handle them yourself. You safeguard quality, analyse customer feedback and translate insights into concrete improvements. In addition, you work closely with sales and other departments. We operate in an international environment, serving customers from the Netherlands, Germany, France, Belgium and beyond. Improving the customer experience is what drives you. Management reporting is also in good hands with you. Your responsibilities
You are a natural team leader with a strong customer focus. You communicate clearly, remain calm under pressure and know how to bring people along. You switch effortlessly between daily operations and continuous improvement, think in solutions and are confident in making decisions. You use data not as an afterthought, but as a steering tool. Change does not scare you, in fact, you welcome it. Who we are
Krijn Verwijs is a true family business. We have become who we are by working honestly, pragmatically and transparently. Sustainability is at the heart of everything we do: we aim to leave the sea healthier for the generations after us. This ambition has shaped us into an experienced and reliable supplier of everything the sea has to offer. What do we offer you? A market-competitive salary based on your experience; Plenty of room for personal initiative; An informal yet professional working environment; Development and career progression opportunities. What do we ask? Bachelor-level working and thinking; 3 to 5 years of experience in a customer service environment; Proficiency in English and/or French (or German) is a plus; Stress-resistant and decisive; Analytical and solution-oriented Familiarity with the basics of large CRM systems such as Reflex of similar. " * " indicates required fields First name * Last name * Email address * Phone number * What do you find appealing about this position? How many hours a week do you want to work? Add your resume here Accepted file types: pdf, Max. file size: 8 MB. All applications will be treated confidentially.
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Sales Support Supervisor — Customer Experience Leader in Amsterdam werkgever: Premieroesters
Krijn Verwijs is een uitstekende werkgever die een informele maar professionele werkomgeving biedt, waar persoonlijke initiatieven worden gewaardeerd en medewerkers de kans krijgen om zich te ontwikkelen en door te groeien. Met een sterke focus op duurzaamheid en klanttevredenheid, biedt het familiebedrijf een unieke kans om bij te dragen aan een gezondere zee voor toekomstige generaties, terwijl je samenwerkt met een gemotiveerd team in een internationale setting.
