We are currently recruiting a Store Manager for our boutique in Roermond Outlet Village.
We are looking for a results driven retail store manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.
Position overview As a Store Manager you will:
Provide an excellent service to our customers and grant them the best shopping experience
Activate all CRM strategies to build a loyal client base in order to enhance the store economic performances
Manage the shop digital channels in order to increase brand awareness and boost sales
Monitor stockroom standards and grant right product assortment on the floor
Lead the team to meet business objectives
Diplomatically handle complaints and critical situations with customers and colleagues
Monitor KPIs and team sales performances and prepare complete reports for the Area Manager
Deliver training / coaching sessions on product knowledge, CRM, customer service, brand presentation and visual merchandising, taking care of business guidelines
Experience, Skills & Knowledge
Grounded experience as store manager in retail environment, for fashion premium luxury brands
Deep knowledge of local customers' behaviors and needs
Deep knowledge of CRM tools and strategies, needed to enhance the store customers' loyalty base
Great knowledge of social media and their strategies to manage online sales and employer branding
Ability in presenting the brand to new customers and in establishing a deep loyal relationship with them
Ability to work autonomously and in a dynamic environment
Ability to prioritize workload, meet deadlines and specified standards
Excellent communication skills across all levels
Customer-oriented, organized and with a positive/constructive attitude
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