Are you an analytical problem-solver who thrives on smart automations, structure, and seamless scheduling?
As an Operations Coordinator, you ensure that our recruitment team of 25 recruiters can perform at their best. You manage the central daily planning for the hiring team, build clever automations in our software (including Fountain and Aircall), and safeguard the quality of the recruitment process. In doing so, you streamline the intake of our Shoppers, who pick orders in the FCs, and our Runners, who handle deliveries from our Hubs. Thanks to your data-driven approach and system administration, the recruitment process runs at lightning speed and peak efficiency.
Utrecht
In a Nutshell Key Responsibilities Building smart schedules:
You are responsible for the central daily planning of our 25 recruiters. You ensure that the right people are always answering calls, conducting interviews, or updating administrative tasks at any given moment.
Optimising the candidate experience:
A sudden spike in incoming calls? You track wait times in real time and quickly bring in extra team members to help, ensuring every applicant is assisted within 30 seconds.
Owning tools and systems:
You are the main point of contact for our software and telephony platforms (such as Fountain, Aircall, and Google Sheets). If an issue arises or a process can be improved, you troubleshoot it and configure the system properly.
Saving time through smart solutions:
You come up with creative ways to cut down manual work, such as self-scheduling tools for applicants or automated chat functions to answer FAQs.
Tracking data and reporting:
You closely follow an applicant's journey from first registration to their first week on the job. With your clear overviews, other supervisors know exactly where the recruitment pipeline stands.
Managing compliance and documentation:
You ensure all candidate paperwork (such as work permits, ID verification, and privacy regulations) is in order and fully compliant with the law.
Seamless collaboration:
You align daily with the team’s two supervisors. While they coach the recruiters and visit operational sites, you keep the entire operation running smoothly behind the scenes.
About you
At least 1-3 year of experience in coordinating or optimizing processes
Fluent in Dutch and English
Available full-time and willing to work on-site at our Utrecht office every day
Strong analytical and data-driven mindset paired with a hands-on, results-oriented approach
Passionate about optimizing workflows through data analysis and continuous system enhancements.
Driven to provide an outstanding candidate experience and optimize our recruiters' workflows
A role model for the team: professional, enthusiastic, and highly proactive
Picnic Perks
Fresh lunch, coffee, and snacks: Enjoy on-site breakfast, a freshly prepared daily lunch, and plenty of snacks and fruit to keep your energy up!
Health insurance discount: We partner with CZ, giving Picnic employees a 5% to 15% discount on CZ healthcare plans.
Learning & Development: At Picnic, you’ll have every opportunity to grow. We offer personal development opportunities like our Leadership Bootcamp. Looking to support your mental wellbeing? You’ll have free access to professional psychologists and varied workshops via OpenUp.
And more: 25 vacation days, travel allowance, and a pension plan. We will also provide you with a company phone and laptop!
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Operations Coördinator People in Utrecht werkgever: Picnic
Bij Picnic in Utrecht bieden we een dynamische werkomgeving waar je als magazijnmedewerker kunt groeien en bloeien. Met flexibele werktijden, een aantrekkelijk uurloon tot €16,19 en een focus op persoonlijke ontwikkeling, zoals een opleidingsbudget van €200, zorgen we ervoor dat je niet alleen een baan hebt, maar ook een toekomst. Geniet van gratis maaltijden bereid door onze chefs en de mogelijkheid om je eigen rooster te bepalen, wat bijdraagt aan een prettige werkcultuur.
