Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services
With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction
Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion
Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts
Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations
Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth
Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey
Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services
Benefits
We provide you with the hardware you need to work comfortably
Daily healthy and vegetarian lunch at our office in the heart of Amsterdam
Free and unlimited access to our mindfulness courses and psychologists
You’re a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships
Ability to handle multiple projects and priorities in a dynamic environment
Prior experience in a fast-paced, growth-oriented company is a plus
Ability to understand and leveraging customer success metrics and engagement indicators
Fluent English and Dutch language skills are a must-have
3+ years’ experience in either HR, Sales, Customer Service/Success or related role
Strong project management and organizational skills
Skilled in engaging with and influencing stakeholders at various levels
Interest - and experience - in leveraging AI to be effective and efficient in your work
Background in mental health advocacy or related fields is an ideal
High positive energy with exceptional communication and interpersonal skills
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Customer Success Consultant (Dutch Speaker) in Amsterdam werkgever: OpenUp
OpenUp is een uitstekende werkgever die zich richt op de mentale en fysieke gezondheid van werknemers. Met een cultuur van samenwerking en reflectie biedt het bedrijf freelancers de kans om hun expertise in te zetten binnen een dynamische, internationale omgeving. Werknemers profiteren van flexibele opdrachten, de mogelijkheid om bij te dragen aan een betekenisvolle missie en een focus op persoonlijke en professionele groei.
