Position Summary, Requirements, and Qualifications Position Summary, Requirements, and Qualifications
Overview
The department of Campus Dining handles all things dining on campus. From residential meal plans to event catering, we provide nutritional food for students, faculty, staff and guests. We manage over a dozen eating establishments at NIU including residence hall dining, restaurants and coffee shops at the student center, and the Cafe in Barsema Hall. We employ the students and professionals who work in our restaurants and cafes.
Position Summary
9-month position (Aug 16-May 15); actual start and end dates may vary based on academic calendar
Employees at this level supervise and participate in the work of a group of employees engaged in a Dining Operation. They work under general supervision of a Food Service Manager
Customer Service Promotes quality customer service; Focus on speed, courtesy, and accuracy of service. Continually interacts with customers in dining area to evaluate satisfaction levels.
Food Safety Oversees and ensures food preparation and sanitary standards are maintained in food preparation and in the food prep, services areas, and Front of House areas. Assists with food preparation and serving of food and beverages as staffing and business dictates.
Training Trains, supervises, and evaluates employees on assigned shifts.
Administrative Establishes and maintains simple account records, manages cash handling processes, and completes daily cash deposits. Assists with operating POS register as staffing and business dictates.
Development & Planning Assists in planning, development, pricing, and rollout of new franchise directives (i.e. merchandising, menu items, etc.). Requisitions supplies from vendors and storerooms. Assists in the inventory process of venue.
Other Related Duties Performs other related duties as assigned.
Minimum Required Qualifications (Civil Service) High school diploma or equivalent. One (1) year (12 months) of work experience in fast-food procedures (such as gained as a Food Court/Snack Bar Attendant) or closely related experience.
Knowledge, Skills, and Abilities (KSAs) (Civil Service) Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Coordination – Adjusting actions in relation to others’ actions. Speaking – Talking to others to convey information effectively. Time Management – Managing one’s own time and the time of others. Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to listen to and understand information and ideas presented through spoken words and sentences. Ability to communicate information and ideas verbally so others will understand. Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Training and Teaching Others – Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work. Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members. Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time. Ability to maintain simple account records and forms. Ability to make accurate and rapid calculations in the transfer of products and cash.
Specialty Factors (Civil Service) None
Preferred Qualifications (Civil Service) Two (2) years of experience in food service. Possession of a valid Illinois Department of Public Health, Food Handler Training Certification (from an American National Standards Institute ( ANSI ) accredited trainer).
Minimum Required Qualifications (SPS)
N/A
Additional Requirements (SPS)
N/A
Preferred Qualifications (SPS)
N/A
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, and crouch. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet/or humid conditions.
Appointment and Compensation Details Appointment and Compensation Details
Anticipated Appointment Start Date
Anticipated Appointment Start Date 12/1/2026
Anticipated Appointment End Date
Percent of Staff Year
Percent of Staff Year 0.75
Standard Hours Per Week 37.50
Working Hours
Working Hours Varies based on department needs, includes nights and weekends.
Salary $31,633.88/annually (based on a 9-month appointment); NIU offers a robust benefits package.
Hourly or Semi-monthly Pay Rate/Range
Hourly or Semi-monthly Pay Rate/Range $21.63/hourly
Earn Type
Earn Type Hourly
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.
The following person has been designated to handle inquiries regarding the non-discrimination policies:
Director of Civil Rights Office, Title IX Coordinator
Health Services 2nd floor
CivilRights@niu.edu
815-753-0455
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
ADA Accommodation
NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affi…
Resume/Curriculum Vitae Cover Letter
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Contactgegevens:
Recruitmentteam van Northern Illinois University
