Customer Success Specialist – Benelux Market Office: Spaarneweg 14, 2142 EN Cruquius, Netherlands
Ready to Elevate Your Hospitality Career?
Are you currently working as a
Customer Success Specialist, Client Success Manager, or Account Manager
in a B2B SaaS environment — ideally within hospitality tech?
At
Noovy , we help hoteliers operate smarter, smoother, and more profitably. We are looking for a
Customer Success Specialist
to become the trusted partner for our Benelux clients and ensure they unlock real value from our platform.
You will be the go-to expert for hotel partners — onboarding, supporting, training, and building long-term relationships that drive retention and growth.
What You’ll Do Client Onboarding
Lead a structured 4-week onboarding journey for new clients
Ensure smooth system setup and platform adoption
Build strong foundations for long-term partnerships
Customer Support
Act as the primary point of contact via email, chat, and phone
Resolve issues efficiently, clearly, and with empathyEnsure high client satisfaction and responsiveness
Account Management
Serve as a trusted advisor to your portfolio of clients
Provide insights and guidance to maximize platform value
Identify growth and optimization opportunities
Training & Field Work
Conduct on-site client visits in the Netherlands and Belgium
Support the design and delivery of training sessions
Strengthen adoption through hands-on engagement
Who You Are Experience
Minimum
1+ year experience
in Customer Success, Client Success, or Account Management within B2B SaaS
Strong understanding of:
Client onboarding processes
Software implementation
Platform training and user adoption
Skills
Strong communication skills with high emotional intelligence
Calm under pressure and solution-oriented
Proactive, structured, and accountable
Passionate about hospitality and helping clients succeed
Languages
Fluent in
Dutch and English
Mobility
Based in the Netherlands
Willing to travel within the Netherlands and Belgium for client onboarding
What We Offer Vacation:
25 days per year
Benefits:
Travel allowance & pension contribution
Flexibility:
Hybrid setup with modern tools
Team:
International, diverse, hospitality-driven culture
If you're looking for a role where you can combine hospitality expertise with SaaS growth and real client impact — this is your next move.
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Customer Success Specialist in Amsterdam werkgever: Noovy Ltd.
Noovy Ltd. biedt een dynamische werkomgeving waar je als Remote Benelux Hotel SaaS Sales Leader de kans krijgt om je carrière te laten groeien in de snel evoluerende hoteltechnologie. Met flexibele werktijden, een aantrekkelijk salaris en onbegrensde commissies, stimuleert ons team een cultuur van samenwerking en innovatie, terwijl we jou ondersteunen in je professionele ontwikkeling. Bovendien krijg je de mogelijkheid om met diverse klanten in de Benelux-regio te werken, wat zorgt voor een unieke en verrijkende ervaring.
