Description: As a Customer Care Specialist for Sunweb, you will support customers throughout their holiday planning journey, from answering questions and providing travel advice to managing bookings and resolving issues. Benefit from comprehensive training, flexible working options, travel-related benefits, and an international working environment.
What will you do?
Handle customer inquiries before their holidays via phone, email, and social media Provide accurate information, guidance, and recommendations to customers planning their holidays Process new reservations and manage changes or cancellations to existing bookings Address and resolve issues or complaints before customers travel Deliver personalized customer service while representing the values of the travel brands you support Support customers across both Dutch and English-speaking markets
Candidate profile
You have completed your education; a background in tourism and/or passion for travel is an advantage You are customer-focused and results-oriented You can handle stressful situations and enjoy working in a dynamic, international environment You have strong written and verbal communication skills You are comfortable working with computers and different systems You are fluent in Dutch/Flemish and have a good command of English You enjoy giving constructive feedback and contributing to organizational development You are flexible and available to work evenings and weekends
Employer offers
A 7-month contract with the possibility of permanent employment 10% discount on personally booked holidays 25 vacation days based on full-time employment Opportunities to participate in study trips Hybrid working, with the possibility of working from home up to 2 days per week and a €2.45 daily work-from-home allowance Holiday allowance, year-end bonus, pension plan, and bicycle plan Discount on airline tickets through an availability-based employee travel scheme after one year of employment Flexible working hours between 08:45 and 20:00 Monday to Friday and between 09:00 and 17:30 on weekends, based on a schedule you can help influence Possibility to work from abroad up to 3 times per year for periods of up to 4 weeks after completing your training/probation period Full reimbursement of public transport costs with an NS Business Card for commuting and business travel, or a €0.19 per kilometre allowance up to 100 kilometres per day A 3-week full-time training program at the Amsterdam office An innovative and international working environment near Westerpark in Amsterdam Social events, including an annual party, BBQ, and regular team events
Dutch-Speaking Customer Care Specialist for Sunweb in Amsterdam werkgever: Multilingual Jobs Worldwide
Onze partner is een toonaangevend online reviewsplatform dat consumenten en bedrijven in staat stelt om op een open en betrouwbare manier feedback te geven. Werken in Amsterdam biedt niet alleen een dynamische werkomgeving met een sociale en samenwerkende cultuur, maar ook uitstekende mogelijkheden voor persoonlijke en professionele groei. Met een hybride werkmodel, competitieve salarissen en een focus op welzijn, is dit de ideale plek voor gedreven salesprofessionals die impact willen maken in de SaaS-industrie.
Contactgegevens:
Recruitmentteam van Multilingual Jobs Worldwide
