International role with stakeholder exposure.Own customers from order to delivery. Manage customer inquiries via phone and email. Process and monitor customer orders from start to finish. Coordinate deliveries with logistics and warehouse partners. Resolve customer complaints and ensure timely follow-up. Maintain accurate customer and order data in Salesforce. Monitor order status and proactively communicate updates. Collaborate with Sales, Supply Chain, and Logistics teams. Support process improvement initiatives and customer service excellence. Ensure service levels and customer expectations are consistently met. Manage customer inquiries via phone and email. Process and monitor customer orders from start to finish. Coordinate deliveries with logistics and warehouse partners. Resolve customer complaints and ensure timely follow-up. Maintain accurate customer and order data in Salesforce. Monitor order status and proactively communicate updates. Collaborate with Sales, Supply Chain, and Logistics teams. Support process improvement initiatives and customer service excellence. Ensure service levels and customer expectations are consistently met. Minimum 3-4 years of experience in Customer Service, Customer Care, or Order Management. Experience working with Salesforce is required. Strong communication and relationship management skills. Customer-focused and solution-oriented mindset. Able to work independently and manage multiple priorities. Experience within an international, logistics, supply chain, or trading environment is an advantage. Proficient in Microsoft Office applications. Fluent in English, both written and spoken. Dutch is a pré. Our client is an international organization operating within a dynamic trading and supply chain environment. The company values customer focus, collaboration, operational excellence, and continuous improvement. Competitive salary package. International and collaborative working environment. Opportunity to make a direct impact on customer satisfaction. Diverse role with broad stakeholder exposure. Professional development and growth opportunities. Hybrid working possibilities. Being part of a growing organization.
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Customer Care Professional werkgever: Michael Page
Bij Michael Page bieden we een stimulerende werkomgeving waar innovatie en samenwerking centraal staan. Als Senior Project Controller profiteert u van uitstekende groeimogelijkheden binnen een dynamisch team dat zich richt op impactvolle onderzoeksprojecten. Onze cultuur bevordert open communicatie en biedt flexibele werkopties, waardoor u een goede balans tussen werk en privé kunt behouden.
