Flexible Work Arrangement Heerlen, Limburg, Netherlands Full time R71666 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists? Responsibilities may include the following and other duties may be assigned: The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department. You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy.
You enable smooth order and shipment processes and communications for these stock transfer orders and handle all incoming e-mails to (shared) mailboxes in an efficient, compliant and effective way.
You create and monitor stock transfer orders, deliveries, shipments at different stages in the process and monitor our lead-times in ERP (i.e. SAP) systems.
You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries and shipments to the distribution centers.
You are responsible for service complaint follow up with detailed root cause investigation and timely resolving the complaint.
You are responsible for performing root cause investigation for various issues, coordinate issues with other teams, and have attention to detail in order to resolve issues.
You have recurrent conference calls with your stakeholders to discuss processes, overcome obstacles and make agreements. You apply continuous improvement method/thinking while working on process improvements. You analyze and assess data and deviations to enable smooth process flows.
Required knowledge and experience: HBO work & thinking level
2+ years' experience in export-related customer care/service, order management or logistics
Fluent in English language in word and writing
Customer focus and can-do mindset
Excellent communication skills (verbal and written)
Computer literacy (MS-Office and ERP systems)
Strong sense of responsibility and high flexibility
Able to prioritize in a constantly changing environment and to deal with stress
Pro-Active role in communicating with all parties involved in regional processes, and identify needs
Analytical, problem solving and decision-making skills
Result orientation by using data, KPI's/Metrics and making active use of tools
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Intercompany Export Specialist in Heerlen werkgever: Medtronic plc
Medtronic plc is een uitstekende werkgever die zich richt op de ontwikkeling van zijn medewerkers binnen een dynamische en ondersteunende werkomgeving. Gevestigd in het grootste distributiecentrum van EMEA in Heerlen, biedt het bedrijf unieke kansen voor groei en samenwerking met diverse teams, wat bijdraagt aan een cultuur van innovatie en continue verbetering. Medtronic waardeert de bijdrage van elke werknemer en biedt aantrekkelijke voordelen, waaronder professionele ontwikkelingsprogramma's en een sterke focus op werk-privébalans.
