Dentsu Creative Amsterdam is directly looking for:
Service Designer (Dutch) - Full-time Amsterdam At Dentsu Creative Amsterdam we're looking for a Service Designer (Dutch) to join our team.
Your role As a Service Designer with a strong research focus, you will uncover user needs, map real customer journeys, and validate concepts that shape meaningful digital services. You’ll work inside our client’s Experience Team while staying part of Dentsu Creative, giving you the mix of embedded product collaboration and an agency community for support and inspiration.
You’ll split your time between the client’s office for 2 days a week and our Dentsu Creative office for 1 to 2 days a week. The setup is flexible and designed to help you stay close to the teams you work with.
You bring curiosity, structure, and strong research skills, turning insights into direction and helping teams make informed decisions with confidence.
What you will be doing
Leading user interviews, usability tests, and concept validations (in Dutch)
Synthesizing insights into clear journeys, service maps, and opportunity areas
Creating service blueprints that connect frontstage experiences to backstage processes
Facilitating workshops and co-creation sessions with cross-functional teams
Translating research findings into actionable recommendations for Experience Design and Product
Collaborating closely with Experience Designers, Copywriters, and Product Owners
Supporting ongoing validation using AI-driven tools
Your profile
Experience as a Service Designer, UX Researcher, or hybrid CX role on a mid-weight to senior level
Strong research capabilities: interviewing, testing, synthesis, and insight communication
Confidence in turning qualitative data into structured journeys and clear next steps
Comfortable guiding sessions with stakeholders and presenting findingsSkilled at navigating feedback and collaborating across disciplines
Able to operate independently inside a client team while staying connected to Dentsu Creative
Fluent in Dutch (required for user interviews) and confident in English
Based in or willing to relocate to the Netherlands (near Amsterdam)
Bonus points
Background in telecom, utilities, finance, or other service-rich environments
Experience with mixed-method research
Familiarity with AI-supported research, automated analysis, or prototyping workflows
Why this role
Conduct hands-on research that directly informs (new) services used at a national scale, shaping product decisions and improving customer satisfaction
Be part of multidisciplinary teams where research, design, product, and tech work closely together
Stay connected to Dentsu Creative’s design community through mentorship, open knowledge-sharing, and quarterly inspiration sessions exploring new tools, methods, and ways of working
Enjoy a flexible hybrid setup between the client’s Sloterdijk office and our Dentsu Creative Houthavens office
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[Vacancy] Dentsu Creative Amsterdam has a position for Service Designer (Dutch) werkgever: Marketing Report (een B2B nieuwsplatform voor marketeers)
iO is een uitstekende werkgever die een dynamische en stimulerende werkomgeving biedt in het hart van Amsterdam. Met een sterke focus op data-analyse en resultaatgerichtheid, krijg je de kans om te werken met toonaangevende klanten zoals Gazelle en Enexis, terwijl je jezelf blijft ontwikkelen binnen een cultuur die samenwerking en innovatie waardeert. Bovendien biedt iO aantrekkelijke groeikansen en een flexibele werkstructuur, waardoor je werk en privéleven in balans kunt houden.
Contactgegevens:
Recruitmentteam van Marketing Report (een B2B nieuwsplatform voor marketeers)
