Do you have experience in customer service and supply chain operations? Are you highly organized, customer-focused, and ready to work in an international environment? Then this opportunity as a
Customer Service Representative
in
Helmond
could be the perfect next step in your career! In this dynamic role, you will be responsible for coordinating customer orders, managing logistics processes, and maintaining strong communication with customers and internal departments.
Employment agency Manpower is looking for a Customer Service Representative forSchneider Electric in Helmond.
As a Customer Service Representative, you will play an important role in the order management and supply chain process. You will ensure smooth communication between customers, suppliers, and internal departments while keeping customer satisfaction at the highest level.
Your responsibilities include
Managing the processing operations of incoming orders in collaboration with Front Office teams and suppliers
Handling Complaint Requests (CR) according to SLA agreements and ensuring effective customer communication
Following up the complete order execution process from order entry to shipment
Managing urgent customer requests, returns, and quality-related follow-up actions
Analyzing inventory, delivery, and sales order issues and reporting feedback to customer service departments
Working closely with supply chain departments to ensure customer requirements are met
Monitoring and maintaining the order portfolio
Supporting the Customer Contact Center with customer order management
Preparing customer documentation such as Certificates of Conformity, insurance certificates, and export documents
Updating order-related data, including promised dates, quantities, and change requests
What’s in it for you
Gross salary of €17.87 per hour
Reimbursement of travel expenses according to company regulations
Pension accrual
Temporary employment contract through Manpower (with the possibility of a direct contract when performing well)
Fulltime job of 40 hours per week
Opportunity to work within a leading international organization
Room for personal development and process improvement initiatives
You will be working for Schneider Electric, a global organization specialized in energy management and automation solutions. The company focuses on making energy safe, reliable, efficient, and sustainable. The warehouse in Helmond is recognized as one of the safest warehouses in the Netherlands. You will become part of a professional and international team where collaboration, innovation, and continuous improvement are highly valued.
Working hours In this full-time position, you will work from Monday to Friday between 8:00 and 17:00.
Excellent command of the English language, both written and spoken (knowledge of Dutch, German, and/or French is an advantage)
Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce
Customer-focused mindset and excellent communication skills
Experience with data analysis and digital tools, including AI tools
Ability to work in a cross-cultural and fast-paced environment
Knowledge of Lean, Six Sigma, WMS, or TMS is considered a plus
Proactive attitude with a focus on continuous improvement
Excellent command of the English language, both written and spoken (knowledge of Dutch, German, and/or French is an advantage)
Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce
Customer-focused mindset and excellent communication skills
Experience with data analysis and digital tools, including AI tools
Ability to work in a cross-cultural and fast-paced environment
Knowledge of Lean, Six Sigma, WMS, or TMS is considered a plus
Proactive attitude with a focus on continuous improvement
Are you excited to start working as a Customer Service Representative in Helmond? 3. Screening
4. Online assessment
6. Face-to-face of online interview
8. Referentiecheck
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Customer Service Representative Helmond werkgever: Manpower Nederland
Als Finance Officer bij onze internationale handelsorganisatie in het hart van Breda, krijg je de kans om te werken in een dynamische omgeving waar jouw financiële expertise echt het verschil maakt. Je profiteert van uitstekende arbeidsvoorwaarden, een directe aanstelling en een unieke werklocatie met een betrokken team dat korte communicatielijnen hanteert. Met volop mogelijkheden voor persoonlijke groei en ontwikkeling, bieden wij een stimulerende werkcultuur waarin zelfstandigheid en verantwoordelijkheid centraal staan.
