SUMMARY OF THE ROLE
Service Desk Specialist
Gross monthly salary: € 3.000,00 – € 3.350,00 (depending on experience)
Working hours: Fulltime (40 hours per week)
Location: Schiedam
Mammoet is a global leader in engineered heavy lifting and transport services. With a reputation for deep expertise and a comprehensive fleet, we deliver safe and innovative solutions for lifting, transporting, installing, and dismantling large and heavy structures across industries such as petrochemicals, construction, offshore and energy.
We are currently undergoing a business transformation aimed at implementing a global "One Way of Working", harmonizing processes across regions and using technology to drive smarter planning, collaboration and execution. A key pillar of this transformation is strengthening our IT support landscape, including real-time reporting and efficient service delivery.
WHAT YOU’LL BE DOING
Act as the first point of contact for IT-related questions, incidents, and service requests across the organization.
Provide support primarily during CET office hours from the Netherlands, as part of an international team.
Handle incoming requests via email, Topdesk, Microsoft Teams, and phone.
Manage incident and change processes according to established procedures.
Resolve standard IT workspace issues and ensure accurate logging, documentation, and follow-up.
Guide users through troubleshooting steps and escalated issues when necessary.
Strive to deliver a seamless and positive user experience at all times.
Contribute to process improvements and knowledge sharing within the team.
Stay up to date with internal tools, systems, and procedures to ensure effective support.
WHAT YOU’LL NEED
MBO (vocational) /HBO (bacherlor) degree in IT or a related field.
Minimum of 0-2 years of relevant IT support experience.
Analytical and problem-solving abilities
Certification in relevant IT systems or applications (a plus).
Strong communication and active listening skills
Familiarity with ITIL/ISM processes is a plus.
Knowledge of Active Directory, Azure and Office 365.
Comfortable troubleshooting hardware, software and network issues.
Fluent in Dutch and English (spoken and written).
WHAT YOU’LL GET
A challenging position within a dynamic, global organisation in the heavy transport industry.
Opportunities for personal development and growth.
A competitive salary and secondary employment conditions.
A collaborative work environment with enthusiastic and motivated colleagues.
The opportunity to make impact on the safety and quality standards of our global operations.
WANT TO KNOW MORE?
Get in touch – email Shai Ponit
#J-18808-Ljbffr
Service Desk Specialist in Schiedam werkgever: Mammoet
Bij Mammoet in Schiedam krijg je de kans om te werken in een dynamische en groeiende organisatie waar kracht, precisie en controle centraal staan. Als Teamlead AR Accounting maak je deel uit van een hecht team dat zich richt op complexe internationale projecten, met volop ruimte voor persoonlijke en professionele ontwikkeling. Met een uitstekend arbeidsvoorwaardenpakket en de mogelijkheid om een waardevolle bijdrage te leveren aan uitdagende projecten, is Mammoet een uitstekende werkgever voor diegenen die betekenisvol en uitdagend werk zoeken.
