LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit
www.ltm.com .
This requirement is for long term and will need presence onsite for 5 days a week
Job description is as below
5-10 years of experience in managing IT Infrastructure preferably in RD division Manufacturing site floor for Life sciences Industry
Proficient in Dutch as well as English
Provide operational and project support for RD Laboratory Manufacturing systems operating within GxPregulated environments ensuring adherence to regulatory validation and data integrity requirements
Assist Site TSO for the daily prior activities eg Data analysis Knowledge articles update new application onboard support to new projects like data migration
Collaborate with the MAKE team consisting of key roles Business Technology Lead BTL Technology Service Owner TSO Site Delivery Lead SDL Information Security Risk Management ISRM representative and Operation Technology Lead OTL for ongoing projects of site and new requirements
Coordinates and acts as SPOC project lead for complex service requests local projects
Interacts with Manufacturing Labs and Logistics personnel to problem solve future state requirements
Interacts with multiple MLL stakeholders Execution systems plant engineers MLL IT technicians
Monitor and achieve service levels tracks metrics analytics and ensures site health of GTS services eg network reliability availability capacity etc
Creating Dashboard Kanban for the site to track ongoing tickets
Performs CMDB related to GTS services
Good Communication with site stakeholders to build strong trust
Enable Process Improvement and Automation Initiatives
Good understanding of ServiceNow to create reports of task and incidents and other activities
Risk security vulnerability and compliance management related to GTS services
Local site level asset planning purchasing deployment and decommissioning
Delivery and coordination of end-user services service desk regarding Backup Database Windows team networking issues eg desktop, printer and other hardware support from respective Deskside L2 team network user access collaboration tools software install maintenance
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Field Support Engineer in Groningen werkgever: LTM
LTM in Rotterdam biedt een dynamische werkomgeving waar innovatie en samenwerking centraal staan. Als werkgever investeren we in de groei van onze medewerkers door middel van uitgebreide opleidingsmogelijkheden en een cultuur die diversiteit en inclusie bevordert. Werken bij ons betekent deel uitmaken van een internationaal team dat zich richt op betekenisvolle digitale transformaties, met uitstekende voordelen en een sterke focus op werk-privébalans.
