Job Title: Technical Customer Service Specialist
Position Description: Technical Customer Service Specialist is responsible for business customers' warranty claims of LGMG Europe's t and warranty and technical support to our regional service managers in Europe.
Department: Service Department.
Service Director LGMG Europe BV.
Based at: LGMG Europe head office
Key responsibilities and accountabilities:
First line of warranty support to internal and external stakeholders, including customers, service managers, and sales managers.
Handling warranty claims from customers and informing customers about the status.
Submitting credit requests to SAP in compliance with the finance department.
Plan and coordinate repairs for machines in our warehouse and order the necessary parts.
Collect and provide feedback from customers towards the LGMG HQ office for improvement of the LGMG Equipment.
Collect knowledge of the local rental market on requirements, local standards, regulations, and innovations.
Ambassador of the LGMG Brand. Integrity, trust, and reliability are key.
First line of contact for customers that contact LGMG and provide direct support of delegate to the regional service manager, LGMG dealer, or service provider.
Goals: Provide instant support upon request of any customer, quick response, and resolution time in case of support remotely. Build, grow, and maintain a positive and trustworthy relationship with customers and local service managers, LGMG dealers, and service providers.
Knowledge, skills, and abilities:
High-level technical knowledge of the EN280 standards
English in speaking and writing on a professional level.
Skills in the use of Microsoft Office and additional software of ERP Systems.
Have strong organizational coordination, overall planning, and execution ability.
Proactive in work, patient and meticulous, a strong sense of responsibility, full of teamwork spirit, good at communication.
Education and experience:
Degree in mechanical and/or electrical engineering for the automotive industry or related industry.
Above 3 years' experience in the access industry
IPAF certificate
Experience in parts inventory handling and sales, shipping (export)
What We Offer You
A dynamic international working environment.
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Technical Customer Service Specialist in The Hague werkgever: LGMG
LGMG Europe B.V. biedt een dynamische en ondersteunende werkomgeving voor de rol van Forklift Sales Manager, met een focus op professionele groei binnen een snelgroeiende internationale organisatie. Werknemers profiteren van een competitief salaris, aantrekkelijke prestatiegerichte bonussen en uitgebreide onboarding- en producttrainingen. Met een sterke nadruk op inclusiviteit en respect, is LGMG een uitstekende werkgever voor diegenen die betekenisvol en lonend werk zoeken in de Europese markt.
