Implementation Manager Senior – Client Onboarding and Service – Vice President in Amsterdam

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JPMorgan Chase & Co.

Implementation Manager Senior – Client Onboarding and Service – Vice President

Implementation Manager Senior – Client Onboarding and Service – Vice President in Amsterdam

Amsterdam Full Time Op locatie

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You are a people leader with a strategic mindset, adept at discovering and nurturing talent, managing complex clients, and driving results. You will set direction, drive accountability, and cultivate a culture rooted in the COS Effect — Curiosity, Ownership, and Sense of Urgency. You combine strategic thinking with hands-on coaching, ensuring your team delivers measurable outcomes while developing talent at every level.

As an Implementation Manager Senior – Vice President at JPMorganChase within Client Onboarding and Service, you will lead a team of Client Onboarding Managers, each responsible for a portfolio of corporate client onboarding projects. The team currently consists of three Associates and three Vice Presidents, and you will provide coaching, guidance, and strategic direction to ensure high performance and professional growth. In addition to supporting your team, you may also directly manage select key client relationships. You will play a pivotal role in developing talent and contributing to the overall success of the business.

Job Responsibilities

Lead, mentor and develop a team of Client Onboarding Managers, empowering them to deliver exceptional service and results across their individual client portfolios.

Set clear performance expectations, provide regular feedback, and support annual review cycles to build and maintain a high-performing team culture.

Oversee team portfolio management by carrying out weekly queue reviews with team members, ensuring accurate reporting, diligent case maintenance, and achievement of business objectives.

Foster collaboration and knowledge sharing within the team and across the wider Global Corporate Banking Client Onboarding organization, driving best practices and innovative solutions.

Support Relationship Managers in request for proposal (RFP) pitches and consulting engagements with key client decision-makers.

Contribute to the strategic direction of the Global Corporate Banking Client Onboarding and Service organization in Europe, Middle East and Africa by identifying opportunities for cross-team collaboration and process improvement and translate strategy into actionable plans with measurable results.

Directly manage select high-value client relationships as needed, driving payments optimization and business growth.

Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to