Customer Operations Specialist Location:
Amersfoort, Netherlands (Hybrid) Hours:
32-38 hours per week Contract:
Temporary assignment until June 2027 Languages:
English required | French or Dutch is an advantage
About the Role Are you able to quickly master complex customer processes while driving continuous improvement?
We are currently looking for multiple Customer Operations Specialists to join an international customer-facing operations team within a leading organisation in the food and consumer goods sector.
This newly created position plays a key role in ensuring business continuity while supporting operational excellence and process optimisation across multiple European markets. You will work closely with Sales, Supply Chain, Planning, Logistics and Shared Services teams to improve customer performance and streamline operational processes.
This role offers the opportunity to combine operational ownership with project-based improvement initiatives in a dynamic and evolving environment.
What You'll Do
Manage and coordinate critical customer-related operational processes
Support pricing administration, rebate management and contract-related activities
Monitor customer performance and service KPIs
Identify improvement opportunities and drive process optimisation initiatives
Coordinate issue resolution with cross-functional stakeholders
Support customer inquiries, sample management and commercial requests
Prepare performance reports, action trackers and management updates
Work closely with Sales, Supply Chain, Planning, Logistics and Shared Services teams
Contribute to process standardisation and harmonisation across multiple countries
Help shape and further develop a newly established function
What You Bring
Bachelor's degree level (HBO) or MBO+ with significant relevant experience
Experience in Customer Operations, Customer Service, Sales Support, Commercial Operations or Supply Chain
Strong stakeholder management and communication skills
Ability to work effectively in a fast-paced and changing environment
Proactive mindset with a strong sense of ownership
Analytical approach and problem-solving capabilities
Experience working within international organisations is beneficial
Nice-to-Have Skills
Experience with Pricing and Rebate Management
Order-to-Cash (O2C) process knowledge
Contract administration experience
FMCG, Food Manufacturing or B2B industry experience
Process improvement or Continuous Improvement experience
French language skills
Dutch language skills
Systems & Tools
ERP systems (SAP experience is highly preferred)
Microsoft Excel
Customer management and reporting systems
KPI monitoring and performance tracking tools
Benefits & Perks
Hybrid working model with approximately two office days per week
International and collaborative working environment
Opportunity to contribute to a large-scale business transformation
High level of exposure across Sales, Supply Chain and Customer Operations functions
Significant opportunity to influence processes and ways of working
Challenging position with both operational and project-based responsibilities
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Sales Support in Amsterdam werkgever: JPGray - Netherlands
Als Financial Reporting Specialist bij een internationale organisatie in het hart van Amsterdam, profiteer je van een stimulerende werkomgeving die gericht is op kwaliteit en continue verbetering. Je krijgt de kans om samen te werken met internationale belanghebbenden en senior management, terwijl je bijdraagt aan de integriteit van financiële rapportages en processen. Met flexibele werkuren en een hybride werkmodel, biedt deze rol niet alleen professionele groei, maar ook een unieke kans om impact te maken binnen een dynamische retail- en digitale omgeving.
Contactgegevens:
Recruitmentteam van JPGray - Netherlands
