Overview
As Customer Facing & Order Management Team Leader, you will guide and develop a regional team to deliver exceptional customer experiences and efficient order management. You will bridge Sales, Marketing and specialist teams to improve cross-functional processes and drive continuous improvement. You will coach staff, monitor service levels, and resolve complex issues to support regional business results. This role combines people leadership with hands-on execution in an international, fast-paced setting, based in Zeist or Mannheim.
Arbeidsvoorwaarden / Benefits
- hybrid working environment
- professional development opportunities
- leadership development programs
- global organization
- meaningful impact on well-being
Verantwoordelijkheden
- Lead, coach and develop a team of Customer Facing & Order Management Representatives
- Foster a high-performance, customer-centric culture and continuous improvement
- Ensure excellent customer experience through effective handling of requests, escalations and order activities
- Monitor team performance against service levels, KPIs and customer satisfaction metrics
- Serve as escalation point for complex issues and work cross-functionally for timely resolutions
- Collaborate with Sales, Marketing, Supply Chain and specialist teams for seamless service
- Drive operational excellence and ensure adherence to established processes
- Provide coaching and development support to team members
- Analyze performance data to identify improvements in service, efficiency and satisfaction
- Lead continuous improvement initiatives across customer service and order-to-billing processes
- Ensure workload management and resource planning within the team
- Build strong relationships with internal and external stakeholders across the South Central region
- Promote best practice sharing and standardization across the wider Customer Service organization
Belangrijkste vereisten
- Proven experience in Customer Service, Order Management, Customer Support or related field
- Experience leading, coaching or supervising teams in a customer-facing environment
- Fluency in French and English, both written and spoken
- Experience with CRM systems and customer interaction tools
- Strong stakeholder management and communication skills
- Excellent leadership, coaching and people development capabilities
- Strong analytical and problem-solving skills with a data-driven approach
- Ability to prioritize and manage multiple activities in a fast-paced, international environment
- Experience driving process improvement and operational excellence initiatives
- Collaborative mindset with ability to influence across functions and levels
- German, Dutch, Spanish or Italian is nice to have
- customer-centric mindset
- leadership and people development
- collaboration and cross-functional influence
- CRM systems
- customer interaction tools
- data-driven decision making
Customer Facing & order Management Team Leader Region South Central in Zeist werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
