Overview
As Team Lead HR Service Desk, you will guide a 16-strong service team across NL, UK, ES, ME, and DE to deliver 1st line HR support. You’ll monitor SLA performance, KPIs, and backlog trends to drive improvements within the global HR operating model. This hybrid role blends people leadership with process ownership to ensure accurate, timely, and policy-compliant service. You will partner with HR stakeholders to sustain a high-performance, customer-centric service environment and contribute to strategic HR service delivery.
Arbeidsvoorwaarden / Benefits
- 40 vacation days (20 statutory days and 20 flexible)
- Flexible working hours
- Hybrid workplace (40% home, 60% office)
- Health & Wellbeing budget
- Commuting allowance
- Pension and health insurance discounts
Verantwoordelijkheden
- Lead and develop the HR Service Agents team, define performance expectations, and drive KPIs like SLA adherence and customer satisfaction
- Conduct regular 1:1s, performance reviews, and development planning; foster continuous improvement
- Act as escalation point for complex or sensitive HR cases and assist with workforce planning and workload distribution
- Deliver HR services per defined processes and SLAs; translate insights into actions improving quality and efficiency
- Clarify processes, priorities, and handovers; ensure accuracy and policy interpretation in case handling
- Drive alignment of global processes with local needs; identify and implement process improvements
- Maintain knowledge base, support new tools implementations, and standardize ways of working
- Manage stakeholder relationships and communicate updates to HR Partners, Functions, and employees
- Monitor performance using dashboards; analyze data to identify improvement opportunities and report to management
Belangrijkste vereisten
- Bachelor's or Master's level of performance
- Experience in an international environment and operating within a Service Delivery Model
- HR Operations or HR Service Desk experience
- Strong people leadership and coaching capabilities
- Experience in global or matrix organizations preferred
- Solid understanding of HR processes and employee lifecycle
- Customer-focused with a service mindset
- Analytical with ability to translate data into improvements
- Strong stakeholder management and communication skills
- Ability to balance strategic priorities with operational execution
- Continuous improvement mindset
- Excellent English communication skills; Dutch a plus
- leadership
- communication
- collaboration
- HR systems (Workday, SAP SuccessFactors or equivalent)
- case management tools
- Microsoft Office (Excel, PowerPoint, Teams)
Team Lead HR Operations EMEA in Veghel werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
