Overview
As a Team Leader in Healthcare Customer Service, you guide a skilled team within the Healthcare Logistics Centre to deliver reliable operations and high client satisfaction. You are hands-on in daily management, support complex client queries, and drive process improvements. You collaborate with warehouse, quality and account management to ensure smooth service delivery and implement changes. You actively coach and develop your team, shaping a high-performing, future-ready unit that partners with customers and internal stakeholders.
Arbeidsvoorwaarden / Benefits
- salary commensurate with skills and experience
- 28 days’ annual leave and 8% holiday pay
- 5% bonus in November
- plenty of opportunities for personal development
- space and freedom to take initiative in an informal working environment
- great team to work with
Verantwoordelijkheden
- Daily management, coaching and development of the team
- Close collaboration with warehouse, quality and account management to deliver excellent service
- Support for new customer implementations and guiding operational changes
- Act as first point of contact for escalations, complaints and complex customer issues
- Optimise and digitise processes to enhance efficiency and quality
Belangrijkste vereisten
- At least 5 years of experience in customer service, contract logistics or supply chain management
- Experience in managing, coaching or supervising employees in an operational environment
- Experience in customer management, complaint handling and process improvements
- Knowledge of warehouse processes, inventory management and logistics services
- Strong command of Dutch and English (spoken and written)
- Ability to apply for a VGB (Certificate of No Objection)
- Higher professional education level
- Engaged and people-oriented leadership
- Visible presence on the work floor with genuine interest in colleagues
- Ability to build a strong, collaborative team and satisfy customers
- Knowledge of warehouse processes, inventory management and logistics services
- Experience with process improvements and digitisation
Teamleader Customer Service Healthcare in Rozenburg werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
