Overview
As Regional Support Manager, you will drive customer success and adoption of Axon products across Public Safety and adjacent sectors. You’ll collaborate with the Country Manager, Sales and Engineering, and local partners to ensure effective adoption and ongoing support. You’ll manage lifecycle issues from issue identification to resolution while expanding knowledge and adoption. The role blends tactical execution with strategic relationship-building to sustain loyalty. This position offers meaningful impact in a mission-driven, fast-paced environment.
Verantwoordelijkheden
- Follow up on customer requests and needs
- Support existing customers in collaboration with the sales team
- Coordinate with local partners and distributors to drive adoption
- Develop distributor knowledge base and bolster product perception
- Manage tickets and RMA through the adoption lifecycle
- Travel up to 40% as needed
- Schedule regular calls with customers
- Proactively identify opportunities for customer success and growth
- Facilitate integration with customers' platforms
- Handle installation and commissioning activities
Belangrijkste vereisten
- Dutch citizenship required
- Tactical focus on customer success and adoption
- Mission-driven, motivated with execution mindset
- Ability to operate autonomously and take responsibility
- Strong understanding of customer success in territory and service management
- Fluent in English and local language; strong written and verbal communication
- Strong public speaking skills
- Legally able to live and travel within the territory; obtain work/travel visas as needed
- Ability to engage effectively with all organizational levels
- Strong computer skills; proficient in MS Office, CRM, and collaboration tools (Salesforce, Trello, etc.); quick to learn new programs (Quip, Slack)
- strong communication
- partnership-building
- customer-centric mindset
- CRM (Salesforce)
- MS Office
- Trello
Regional Support Manager, Northern Europe in Nederland werkgever: Jobrapido
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