Overview
In this role you partner with strategic EMEA customers to drive AI transformation and adoption of Genesys’ AI-powered experience orchestration. You bridge business objectives and technical delivery, translating KPIs into actionable AI priorities. You’ll shape reference architectures, lead value-driven experiments, and guide cross-functional teams to production-grade AI outcomes that scale across enterprises. This is a hands-on, leadership-heavy role focused on impactful, customer-centric AI programs.
Arbeidsvoorwaarden / Benefits
- flexible-first culture
- growth and mentorship opportunities
- learning and leadership development
- paid volunteer time
- August Free Fridays
- well-being resources
Verantwoordelijkheden
- Lead discovery and strategy alignment with customers and internal teams to identify AI use cases and value
- Define reference architectures, data flows, and integration patterns for AI-powered orchestration
- Prototype and implement rapid POC/MVPs using Genesys AI tools and integrate with CRM/ERP systems
- Design evaluation frameworks and KPIs to measure model and journey performance from day one
- Champion responsible AI, guardrails, and regulatory compliance across projects
- Mentor teams and codify learnings into reusable frameworks and accelerators
- Handover production-ready assets and roadmaps to Customer Success and Professional Services
- Translate data-driven findings into executive-ready narratives to influence business decisions
- Collaborate across enterprise contexts to adapt solutions as data and priorities evolve
- Measure success by production adoption and measurable outcome improvements
Belangrijkste vereisten
- Bachelor’s degree in a related field with 8–12 years of AI/CX/solution architecture experience
- Hands-on experience with CX/CCaaS platforms (Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow)
- Experience building or operating LLM-powered agents in production
- Proficiency with APIs, data pipelines, and cloud environments (AWS, Azure, GCP)
- Mentoring experience and ability to codify expertise into repeatable approaches
- Fluency in Dutch and English
- Strong consultative, customer-facing skills and ability to navigate complex enterprise accounts
- Track record of defining success metrics and business cases for technical decisions
- Experience across industries such as Financial Services, Healthcare, Insurance, Retail, or Public Sector
- Multilingual communication is advantageous
- Autonomy in ambiguous environments
- Cross-functional collaboration
- Executive storytelling with quantified outcomes
- CX orchestration and workflow design across multiple platforms
- Conversational AI and Agentic Virtual Agent implementation
- Knowledge engineering and RAG pipelines
Principal AI Solutions Architect, Customer Success in Nederland werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
