Overview
As an Account Manager in Algolia's Commercial team, you own and grow a portfolio of existing customers, focusing on retention and expansion. You will build trust with stakeholders, identify opportunities, and ensure customers realize value from Algolia’s platform. You’ll collaborate with Success and Engineering teams to deliver a seamless experience, address risk, and drive revenue growth. This role suits a proactive, autonomous professional who thrives in a high-growth environment and can navigate ambiguity to map solutions to customer goals.
Arbeidsvoorwaarden / Benefits
- flexible workplace strategy
- remote or hybrid work options
- global offices in Paris, NYC, London, Sydney, Bucharest
- employer with inclusive culture
Verantwoordelijkheden
- Own and manage a large portfolio of commercial customers with accountability for retention and recurring revenue growth
- Develop deep understanding of customer objectives to proactively identify upsell/c cross-sell opportunities
- Act as primary commercial contact, building trust-based relationships with key decision-makers
- Lead account planning and execution to align Algolia’s solutions with customer goals and value
- Lead renewals, pricing discussions, and expansion opportunities within install base
- Collaborate with Customer Success, Solutions Engineering, Support, and cross-functional teams to unblock issues and ensure a seamless experience
- Monitor account health and usage signals to identify risks and mitigate churn
- Maintain forecasting and pipeline management for predictable revenue retention and growth
- Serve as a trusted advisor by sharing insights and best practices aligned with Algolia’s leadership in search and discovery
Belangrijkste vereisten
- 4+ years in B2B SaaS sales or account management with renewals and expansion ownership
- Fluent in Dutch and English
- Experience managing a book of business in roles like Account Management, Customer Growth, Renewals, or install-base focused AE
- Proven ability to identify and close expansion opportunities within existing accounts
- Strong collaboration skills to engage cross-functional partners to solve customer challenges
- Comfort operating in a high-growth, dynamic environment with many accounts and strong attention to detail
- customer-first mindset
- long-term relationship building
- cross-functional collaboration
- SaaS sales and account management
- renewals and expansion revenue management
- forecasting and pipeline management
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