Overview
Join Medtronic as a Customer Service Supervisor to lead a dedicated team delivering high-quality customer experiences. You will guide daily operations, coach staff, and drive performance and development while collaborating with internal and external stakeholders. The role sits at a growing international healthcare company focused on patient outcomes and service excellence. You’ll influence continuous improvement initiatives and support a hybrid working model to balance office and remote work.
Arbeidsvoorwaarden / Benefits
- competitive salary
- flexible benefits package
- short-term incentive (Medtronic Incentive Plan - MIP)
Verantwoordelijkheden
- Lead and develop a team of Customer Service professionals with regular coaching and performance feedback
- Plan and allocate daily work to optimize workflow and service quality
- Support recruitment, onboarding, and performance management for team members
- Provide day-to-day operational and technical guidance ensuring processes are followed
- Build strong relationships with internal and external stakeholders to resolve inquiries and issues
- Communicate updates clearly to keep the team aligned with priorities
- Identify and contribute to process improvements and system enhancements
- Monitor performance and make resource-based decisions to meet objectives
Belangrijkste vereisten
- Professional-level fluency in English and Dutch; French desirable
- Broad knowledge of technical/operational practices in customer service
- Experience with SAP is a plus
- Education/experience options: High school/GED with 5 years, Associate’s with 3 years, Baccalaureate with minimum 1 year supervisory experience or 3 years CS experience
- Knowledge of work scheduling, prioritization, and coaching
- Cross-border work eligibility in the Netherlands (office-based requirement)
- Coaching and people development
- Effective communication
- Relationship building
- Problem solving and judgment
- SAP
- Customer service processes and procedures
Customer Service Supervisor in Heerlen werkgever: Jobrapido
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