Overview
In this role you will partner with Fluke FPC key accounts to ensure product value and satisfaction, driving adoption, retention, and revenue growth. You will craft and execute customer success strategies, build trusted advisor relationships, and collaborate with cross-functional teams to deliver outstanding experiences. You’ll translate customer needs into success plans and help scale our customer-centric approach across an international team. This role combines relationship management with problem solving to create measurable impact for both customers and Fluke.
Arbeidsvoorwaarden / Benefits
- Hybrid work policy
- International environment
- Location: Eindhoven
- Growth opportunities within and across departments
- Bonus or equity eligibility
- Equal opportunity employer
Verantwoordelijkheden
- Establish trusted advisor relationships with Fluke FPC customers to ensure product value and satisfaction
- Increase adoption, retention, and revenue growth through strong key account management
- Develop success plans outlining customers' critical success and growth factors
- Collaborate with internal teams and with external partners to deliver customer outcomes
- Engage in problem solving and strategic planning with the team
- Perform related duties as assigned
Belangrijkste vereisten
- Bachelor Degree (Business field preferred)
- 1-2 years in a B2B environment in a professional setting
- Strong knowledge of Microsoft Word, Excel, Teams and Outlook
- Experience with CRM systems (Dynamics CRM, Salesforce)
- Fluent in French, Italian, and English; strong writing and communication skills
- Ability to communicate technical information to understand customer needs
- Ability to work independently with minimal supervision; highly organized
- Demonstrates integrity, judgment and accountability; analytical mindset and problem-solving to improve relationships
- Exceptional interpersonal and written communication
- Problem-solving and analytical thinking
- Independent and proactive work style
- Microsoft Word
- Excel
- Teams
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