Overview
In this role you will provide 1st and 2nd level IT end-user support across phone, email and in person, with onsite maintenance duties. You will work to ensure smooth IT operations at auction sites, collaborating with 2nd/3rd level teams and ITSM processes. The role supports sales and daily service delivery in a fast-paced, global environment, with travel and on-call rotation. You will help maintain productivity and enterprise collaboration worldwide.
Verantwoordelijkheden
- Provide 1st/2nd level end-user support via phone, email and in person
- Perform onsite IT maintenance and support during site builds/renovations
- Log, track and monitor IT operations interactions using the ITSM tool
- Collaborate with 2nd/3rd level IT staff to resolve issues
- Diagnose and resolve hardware/software issues or escalate as needed
- Document resolutions and contribute to knowledge articles
- Proactively research questions and advise users on appropriate actions
- Prioritize work queues and manage urgent incidents for timely resolution
- Adhere to standard IT Operations procedures and perform regular preventative maintenance
- Configure and test workstation setups and new configurations
- Travel to auction sites as required and participate in rotational on-call shifts
Belangrijkste vereisten
- 3+ years’ IT Support/Operations experience
- Windows and Mac computer support knowledge
- Excellent customer service and communication in English (written and spoken)
- Strong problem-solving and practical thinking
- Ability to prioritize in high-pressure environments and multi-task
- Team-oriented, self-motivated and self-directed
- Experience in a collaborative, cross-functional environment
- Rotational on-call work and potential overtime
- IT-related education or industry certification preferred (ITIL knowledge)
- Good organizational skills and ability to work with non-IT customers
- customer service orientation
- clear communication
- problem-solving
- Windows support
- Mac support
- ITSM tooling
IT Support Center Analyst in Breda werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
