Overview
In this role, you will lead the Customer Experience function for the Benelux region, shaping a premium, end-to-end customer journey. You translate insights into improvements and own the CRM strategy and communication framework across the lifecycle. You will collaborate with Sales and Marketing to ensure timely, channel-appropriate engagement and drive loyalty, advocacy, and growth. The position sits at the intersection of data, people leadership, and cross-functional delivery within a scale-up environment, offering impact across a diverse, international team.
Verantwoordelijkheden
- Own and continuously improve the end-to-end customer journey across all touchpoints
- Lead the Customer Experience operation across the Benelux markets with a focus on premium service and performance
- Drive Voice of the Customer initiatives and translate insights into tangible improvements
- Develop customer loyalty, retention, and community engagement strategies
- Define and optimize customer communication journeys and CRM programmes across the lifecycle
- Partner with Sales and Marketing to coordinate customer communications and engagement strategies
- Monitor and improve KPIs including customer satisfaction, service levels, and operational efficiency
- Lead, coach, and develop a high-performing, customer-centric team
- Collaborate with regional and global stakeholders to deliver a consistent customer experience
Belangrijkste vereisten
- Bachelor's or Master's degree in Business, Marketing, Customer Experience, or related field
- Proven leadership experience in Customer Experience, CRM, customer operations, or related functions
- Strong knowledge of customer journey management, CRM strategy, and lifecycle communication
- Experience using customer data and insights to drive decisions
- Strong stakeholder management and cross-functional influence
- Excellent communication and leadership in a dynamic environment
- Experience within the Automotive Industry is a strong asset
- Fluency in Dutch and English; willingness to travel to Brussels, Belgium
- leadership
- stakeholder management
- communication
- customer journey management
- CRM strategy
- data-driven decision making
Head of Customer Engagement Benelux in Beesd werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
